Senior Business Analyst

Ideal Candidate

DSI’s Sales Enablement and Support group is seeking a motivated Sr. Business Analyst that thrives in a challenging, energetic, and fast-paced environment.

A Sr. Business Analyst will draw business insights from data through complex analysis, mining, and visualization. They will learn to understand the nuances of DSI’s business and ensure to capture, report, and act on data related to its customers and operational performance to drive business impact.

Reporting to the Director, Sales Enablement and Support, the candidate will support the National Sales group’s objectives to scale efficiently for the future and devise strategies for providing exquisite customer interactions.

About DSI

DSI is a family-owned company that has been in business since 1984. DSI provides enhanced value that delivers results for its clients and partners, through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

DSI believes that relationships are the most important part of its business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; DSI is a one-stop solution to help sales partners uncover growth opportunities.

Candidate Responsibilities

• Monitor, analyze, and interpret data related to assigned business channel
• Create interactive data visualizations that allow business leaders to adjust quickly to performance and KPI trends
• Analyze new routing and business process opportunities for Tier 2 support. This includes understanding current products/services already underway and identifying gaps or other potential opportunities based on customer needs
• Identify changes in business and prove/disprove underlying reasons for change using analysis
• Troubleshoot, filter, and clean data by reviewing reports and performance indicators to locate and correct problems (ETL)
• Develop and build strong working partnerships and strategic relationships with key partners across businesses and operations to align implementation and operation communications
• Facilitate regular team huddles, identify areas of success, and provide feedback on roadblocks to leaders; help find resolutions that enable on-time delivery of projects

Requirements

What the candidate will bring

• Bachelor’s Degree (or higher)
• Call center experience
• Proven ability to synthesize research, formulate conclusions and develop strategies
• Demonstrated ability to collaborate across an organization
• Proficiency in Excel
• Experience using Domo or Tableau
• Experience with reporting databases and data governance; including SQL and ETL frameworks
• Strong technical skills and creative thinking to solve problems and make real-time decisions
• Ability to work independently while also being a strong team player
• Client-focused with a high degree of professionalism, motivation, and initiative
• Excellent interpersonal skills and adept at verbal and written communication. Must clearly communicate complex ideas to varied audiences that include learning & development, sales, operations, finance, and top executives

And, for bonus points

• Telecommunications (wireless/wired) experience
• Zendesk admin experience
• Project management experience
• Scrum and Agile project experience
• Sales dealer model familiarity

Benefits

• Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
• 401k Plan with employer matching
• Paid vacation and personal/sick days and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount