Application Support Agent

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

Description of the project

In this project, we provide applicative support first line and second line to Internal users of the Commission and External users for both business domains ‘Grants and Procurement’.

• eGrants, a service handled by SEP (Submission & Evaluation proposals) and eGrants team. This concerns all Calls for Proposals.
• eProcurement, handled by eProcurement team. This concerns Calls for Tenders.

A day in the life of an Application Support Agent

Your main duties will be to:

• Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
• Keep end-user informed on request status and progress.
• Setup configuration
• Participate to meetings with Commission staff
• Provide coaching session to Commission staff
• Participate to meetings with the development team.
• Improving documentation and creating FAQs based on received calls.

Qualifications

If you have

• Higher education or equivalent overall experience
• A first successful experience in user support (minimum 2 year)
• European level C1 in French and English is mandatory
• Good analytical skills and quickly understand process
• Be solution-oriented as well proactive and reactive to any problem
• High communication skills and insure customer satisfaction
• Ability to work in an international/multicultural environment 
• Strong team player with excellent relationship skills
• Stress resistant and able to impart knowledge at various levels

…then this position is suitable for you! 

It would also be a plus if you had

• Any other language
• ITIL Foundation Certified

This position comes with  

• Competitive compensation packages  
• Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth  
• Interesting and challenging tasks within large-scale projects 
• An international dynamic within a fast-paced working environment 
• The opportunity to work in a diverse environment with talented colleagues 

Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.