Senior Director, Change Management

Link Logistics Real Estate (“Link”) is a leading operator of last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans more than half a billion square feet. With more than 5 percent of U.S. GDP flowing through our spaces, we leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. Link Logistics strives to be the most equitable and inclusive industrial real estate company in the business. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work, prioritizing diversity, equity and inclusion (DEI) across our workforce to deliver an optimal employee experience. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo. 

Because we believe that good business must be synonymous with doing good, strong environmental, social and governance practices are foundational to our identity as a firm. These practices include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing internal diversity, equity, and inclusion efforts. We seek to use our position, ideas, and influence to drive progress in our industry and the wider world.  At Link, we give our customers space to grow—and we give people space to grow, too. 

The Business Transformation Office is comprised of 2 core teams: Project Management Office and Enablement & Optimization. The Organizational Change Management Team sits within the Enablement & Optimization Hub, which is comprised of 3 practice areas:  Organizational Change Management, Product Enablement, and Business Process Management.

The Senior Director of Organizational Change Management, reporting to the VP of Enablement & Optimization, will lead the organizational change management practice area and partner with senior business leaders across the organization to focus on the people side of change, including changes to business processes, technology, roles and responsibilities, and organizational structures.

The primary responsibility will be to lead the change management practice at Link, which is comprised of both FTEs and contractors. The Senior Director of Organizational Change Management will be accountable for the functional management of Link's existing change management strategy and making improvements as deemed necessary. This includes managing Link’s organizational change management maturity, practice area development opportunities, capacity management of team member work assignments, and ensuring the change management OKRs are hit as planned.

In addition to practice management, the Senior Director of Organizational Change Management will also focus on creating and implementing change management plans for major strategic initiatives that maximize transparency and employee adoption while minimizing resistance. The Senior Director of Organizational Change Management will work closely with the VP of Enablement & Optimization, VP of PMO, technology product owners, and business leaders to understand the impacts of the project and develop change strategies to ensure proper readiness resulting in increased benefit realization, value creation, ROI and the achievement of the enterprise's vision.

In addition to supporting technology programs, the Senior Director of Organizational Change Management, in partnership with change management team members, will be accountable for fostering a business environment that pushes Link to be an agile, change-ready organization. Additionally, the Senior Director of Organizational Change Management will support the development of organizational best practices for leveraging change management across the business.

RESPONSIBILITIES:

• People manages FTEs and contractors to deliver against change management work requirements

• Actively sources Change Management engagements and maintains a sub-department capacity plan across team members

• Hires (as necessary) and performance manages the change management team

• Collaborates with project leaders and team members to build and maintain solid relationships with executives, leadership stakeholders, and business departments.

• Leads change management activities for assigned strategic initiatives.

• Owns and maintains the Change Plan technology, including best practices, adherence of team member usage, and business engagement with the tool

• Delivers a change management approach inclusive of stakeholder assessment