Customer Service Agent with German (m/f/d) - part time

Ever finished a day and thought: I really made someone’s life easier today?<br/><br/>That’s exactly what you’ll do here. As a Customer Service Agent with German (m/f/d), you’ll be the person customers count on — the one who listens, helps, and solves. If you’re motivated, love using your German every day, and want a role where your impact is real, this is the opportunity you’ve been waiting for.<p></p><p></p><p><b>Job title:</b></p>Customer Service Agent with German (m/f/d) - part time<p></p><p></p><p><b>Job Description:</b></p><h3><b>Your responsibilities:</b><br/> </h3><ul><li><h3>Supporting customer through different channels</h3></li><li><h3>Analysing and <span>solving customer’s queries </span></h3></li><li><h3>Sharing information on administrative and technical requests (products, invoices, etc.)  </h3></li><li><h3>Making changes to the system  </h3></li><li><h3><span>Forwarding faults</span> or calls to <span>other departments</span></h3></li></ul><h3><br/><b>Our requirements:</b><br/> </h3><ul><li><h3>German at min. C1 level</h3></li><li><h3>Customer oriented attitude   </h3></li><li><h3>Excellent organizational and communication skills   </h3></li><li><h3>Good knowledge of MS Office   </h3></li><li><h3>Willingness to work in two shifts between 8am and 10pm, <span>Monday-Sunday, 5</span> days a week, 40 hours per week</h3></li></ul><h3><br/><b>What's in it for you?</b><br/> </h3><ul><li><h3><b>Financial stability</b> from day one – competitive salary and permanent contract (8500-9500 PLN gross + performance bonus)</h3></li><li><h3>Take care of your health – with <b>supplementary medical insurance with LuxMed  </b></h3></li><li><h3><b>Generali group insurance </b></h3></li><li><h3><b>Multisport</b> or <b>MultiKafeteria</b><span> benefit systems </span></h3></li><li><h3><b>Flexibility</b> that works for you – enjoy our <b>hybrid model</b>: 2 days from home, 3 days in the office (after training and probation period)</h3></li><li><h3>You <b>can work full-time</b> or choose to reduce your hours depending on your availability (<b>part-time</b>)</h3></li><li><h3><b>Practical everyday support</b> from Team Leader and Project Supporter</h3></li><li><h3><b>Bring a friend, get rewarded </b>– our <b>referral bonus</b> program gives you extra perks when you recommend new colleagues</h3></li><li><h3><b>Work-life balance</b> that matters – friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)</h3></li><li><h3>An <b>extra day off</b> for voluntary activities close to your heart </h3></li><li><h3>Thinking of <b>relocating? </b>– we’ll support you with a change</h3></li><li><h3><b>International experience</b> every day – collaborate in a diverse, multinational environment influenced by British and Swiss culture</h3></li><li><h3><b>Inclusive employee networks </b>– join communities that celebrate diversity, where you can connect, share, and learn</h3></li></ul><h3><br/><b>What we hope you'll do next:</b><br/>Click "Apply now" to complete our brief application form so we can learn more about you.<br/><br/><b>About Capita</b><br/>Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.<br/><br/>We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.</h3><h3></h3><h3>Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that: 1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. In case of any questions or requests concerning data processing, you can contact us at: <a href="mailto:PrivacyPoland@capita.com" rel="noopener noreferrer" target="_blank"><span>PrivacyPoland@capita.com</span></a>. 2. Your personal information will be processed for the purpose of the recruitment process, including the assessment of qualifications, aptitudes and abilities required for the position for which you will be applying