Data Engineer (Customer Success)

Base Salary: $140k - $186k

Job Summary:

We are seeking a dedicated and talented Data Engineer to join our team at Teragonia. In this post-sales role, you will play a crucial part in implementing our innovative solutions with clients' databases, ERP systems, and accounting systems. Working closely with IT departments across a diverse range of companies, your expertise will be pivotal in researching and developing new strategies for connecting to various systems, ensuring seamless integration and optimal performance.

Ideal candidates will have a proven track record of working directly with clients in a consulting or post-sales role, demonstrating professionalism and a commitment to excellence in customer satisfaction.

We are committed to the growth and development of our team through focused education, cross-functional experiences, and mentorship. We are particularly interested in candidates who are committed to a long-term career with us and are excited to be part of our thriving, collaborative, and forward-thinking team.

Responsibilities:

• Develop & provide expertise in the company’s data engineering solutions, including database integration, ERP/accounting system integration, and data ELT tools & workflows.
• Collaborate with IT organizations across a diverse range of companies in a post-sales capacity to seamlessly integrate our solutions with clients' databases, ERP, and accounting systems.
• Act as a primary point of contact, providing technical support, troubleshooting, and addressing any issues that may arise during implementation.
• Research and develop innovative connection methods and strategies to integrate our solutions with various enterprise systems, contributing to Teragonia's ongoing growth and success.
• Deliver training and documentation to ensure clients have a clear understanding of how to use our solutions effectively.
• Continuously improve customer satisfaction by gathering and analyzing feedback to identify areas for improvement and implementing necessary changes.
• Mentor Junior Team Members.
• Perform other responsibilities as needed from time to time due to the nature of Teragonia being a startup.

Company Summary:

Teragonia, a robustly capitalized startup with a well-established clientele, is dedicated to transforming the financial sponsor universe through cutting-edge data science and AI solutions. Our mission is to reimagine how financial sponsors execute their investment thesis, from sourcing to exit, and maximize value to all stakeholders. We seek to accomplish this mission through an industry-aligned operating model that optimally blends business domain knowledge, technology, and quantitative techniques.

Our core offerings include: (i) business intelligence applications, (ii) enterprise solutions that provide data science and operations research-driven insights to business users, and (iii) data science consulting.

Teragonia offers an expansive career development platform through cross-learning within our multidisciplinary structure. We nurture a diverse, inclusive, collaborative, respectful, and collegial environment. Our competitive compensation package aligns with industry leaders, encompassing 401k contribution matching, medical insurance, and additional benefits.

Engineering Division Flexible Work Policy:

At Teragonia, we believe that you should be empowered to choose the work environment that best suits your needs, fostering harmony in work, personal, and family life. A flexible workspace allows you to focus, work, and flow without interruption. Simultaneously, we recognize that in-person interactions often lead to the most effective brainstorming, planning, and team-building experiences.

For candidates living in the Chicago metropolitan area: we only expect your presence in the office for work and team-building activities that are most productive in person, based on business or team needs. We do not impose specific days for in-office attendance.

For candidates living outside the Chicago metropolitan area or its suburbs: we understand that distance may make occasional in-person collaboration challenging. Instead, we’ll ask that you travel to our headquarters for important events, such as brainstorming and planning sessions or team-building events. If we open an office near you in future, the same flexible work policy would apply as for our Chicago candidates now.

For more junior applicants (less than 3 years of professional experience), we are looking for candidates living in, or willing to relocate to, the Chicago metropolitan area so that we can provide you with greater support and mentorship as you grow in your career. If you are willing to to relocate, we will reimburse your reasonable relocation expense