Quality Assurance Specialist

Our Story: Papa Murphy's is different on purpose. Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,000 locations nationwide, but because we do it with swagger. We know our product is better than our competitors'. The fact that our pizza is take 'n' bake adds to the quality of our pies and to the convenience for our guests. At Papa Murphy's, we don't think it's cheesy to love where you work. Bringing happiness to guests one fresh pizza at a time is a great start, but the Quality Assurance Specialist role has many other rewarding benefits as well.   Position Overview: In this engaging role, the Quality Assurance Specialist champions Papa Murphy's commitment to quality, service, integrity, and teamwork by: - Documenting data system requirements, including the creation of process flow diagrams, use cases, control points, and current/future state diagrams as needed.
- Supporting business users, company governance, and compliance efforts.
- Performing Quality Assurance Testing on IT solutions.
- Ensuring data is consistent, accurate, usable, understandable, actionable, and effectively presented and/or communicated.
- Facilitating projects to ensure useful and accurate data identification, categorization, and definitions that enable metric creation.
- Managing Digital Services ticket queue and escalate to Sr. Digital Services Manager as needed.
- Learning to configure and map menu updates and changes between dependent systems (POS, Catering, Online Ordering Platform) without negative impact to online ordering sales.
- Ensuring software system efficiency; provides level one and on-call (while stores are open) end user support to research, diagnose, resolve, and document issues for customer-facing digital platforms (3rd Party Delivery, Catering, Online Order, Website, etc.)
- Assisting with coordinating campaign promotions or coupons to guarantee that relevant systems (POS, Online Order, Catering, etc.) are configured to ensure efficiency and ease of use for end users.   What we bring to the table:
-Salary range: $60,000-$70,000. Actual offer may vary from posted hiring range based on location, work experience, and/or education. -Competitive insurance benefits including medical, dental, vision, HSA, and FSA (dependent care/medical) -Company paid life, accidental death & dismemberment, and long-term disability insurance -Optional supplemental life, accidental death & dismemberment, and short-term disability insurance -401(k) retirement account with employer match and immediate vesting -Paid time off accrual account (starts at 10 days per year, with an additional day added annually up to 20 days) -40 hours of accrued Paid Sick and Safe Time annually -10 paid holidays per year, plus an additional 2 floating holidays -8 Hours of Papa Cares Volunteer Hours per year -Paid Parental Bonding Leave -Tuition Assistance -Employee Assistance Program -50% pizza discount at Papa Murphy's Company Stores   What you bring to the table:
(Position-specific knowledge, skills, abilities, and more)
- A desire and drive to understand and improve the quality of our data systems.
- Abilities in investigating discrepancies, capturing, and maintaining data in an information management system or complex databases.
- Experience gathering and documenting business requirements, writing use cases and technical specifications documents.
- Effective communication skills, task management skills, and ability to discuss tactical/strategic issues at all levels across the organization.
- Ability to work in a deadline-driven environment with strong problem solving and decision-making skills.
- Strong attention to detail and process orientation.
- Ability to adapt to changes in the work environment, manage multiple projects, and perform efficiently in a fast-paced environment.
- Experience in system maintenance and/or advanced computer skills -- Microsoft Office applications, internet, operating systems, email management, ticketing systems, etc.
- Excels at interacting with a diverse group of people (internally and externally) and all levels of management.
- Ability to address problems/issues as they arise in a professional and productive manner.
- Proven ability to multi-task, manage multiple deadlines and work with needs of various functions/departments.
- Ability to handle multiple tasks at the same time and effectively prioritize.   Foundations of your career:
- Minimum 2 years related industry experience (technology, restaurant, or consumer packaged goods industry).
- Prior experience with QA testing required.
- Bonus points! Additional experience in the following areas would be great:
o Experience with Olo or other SaaS platforms
o Project management experience