Business Insights Manager

Microsoft Business Operations is responsible for the contracting, performance management, and continuous improvement execution activities for all outsourced global service providers supporting a wide range of business units within Operations Service Center (OSC).

Our mission is to empower the OSC stakeholders with a range of data products and technical solutions to help them gather deeper insights and intelligence to make better decisions to run their business.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about OSC - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards impactful work.

We make doing business with Microsoft easy.

The Business Insights Manager within the OSC team is responsible for leveraging data and analytics to drive strategic decisions, operational excellence, and business growth. This role involves managing and analysing complex datasets, developing insightful reports, and delivering prescriptive analytics to support a wide range of business functions.

The Business Insights Manager will collaborate closely with cross-functional teams including Engineering, Global Transact Services, Consumer Operations, Vendor Operations, Launch, and other support organisations to ensure data accuracy, consistency, and relevance. The role is pivotal in enabling:

• Fast, trusted, and easy transactions for customers and partners, contributing to a differentiated customer experience.
• Revenue acceleration, market share growth, and AI adoption, while managing risk—supporting the goal to partner for growth.
• Productivity, quality, and speed gains through AI and continuous improvement, aligning with the mission to supercharge operational excellence.
• Building a high-performing, AI-powered organisation that fosters a growth mindset, innovation, and inclusive culture.
• Proven experience in cross-team collaboration and stakeholder engagement.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• AI and CI Excellence: Demonstrates a growth mindset and actively builds AI and Continuous Improvement (CI) capabilities to deliver impactful reports and dashboards that supercharge operational excellence—enhancing speed, quality, and decision-making. Continuously upskills to contribute to a high-performing, AI-powered organisation. Champions a culture of innovation and inclusivity by encouraging all voices, setting a high-performance bar, and driving collective learning and adoption of AI+CI across teams.
• Data Management: Build and maintain data pipelines, ensuring resources have continued parity across their resources and data consumption
• Technical Acumen:Promote increased technical acumen and self-sufficiency across all teams. Act as a reliable and trusted point of contact in OSC related

  Customer Relationship Management

  (CRM) and data, empowering business stakeholders to make data driven decisions.
• Reporting: Develop and manage Power BI solutions enabling key operational metrics and dashboards to manage the business. Identify and consolidating common needs across multiple business groups and process teams and driving prioritisation of most impactful efforts aligned to OSC strategy.
• Data Insights: Enable teams through reporting to identify trends and operational insights. Prepares business users for change due to changes in CRM, processes by providing new reporting to support the new design. 
• Security Management: Identify and address security risks and concerns related to data, reporting, and access management
• Partnership and Collaboration: Coordinating and aligning