Sr Consultant

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

PCG is seeking a dynamic, experienced, and strategic Consultant to support our special education case management projects in North Carolina. The Consultant works in a fast-paced, dynamic environment as part of a multidisciplinary team within the Special Education Services business line. This position provides motivated individuals an opportunity to contribute to the success of exciting educational initiatives. The Consultant is responsible for managing and growing relationships and leading high-impact technology projects with state and local education agencies. This will be accomplished through direct client interaction, collaboration with internal teams, and engagement with education stakeholders. This role must effectively integrate capabilities in relationship management, strategy leadership, project management, contract and fiscal management, and business development.

Key Responsibilities

• Own delivery and performance of assigned programs/projects.

• Accountable for client satisfaction and retention.

 

Client Engagement & Relationship Management

• Serve as the primary point of contact for assigned strategic clients.

• Build and maintain strong relationships with client stakeholders through proactive communication and strategic support.

• Cultivate and sustain strong executive-level relationships through proactive communication, strategic guidance, and demonstrating deep understanding of their challenges.

• Lead client meetings and engagement activities to ensure satisfaction and product adoption.

• Monitor client usage, feedback, and support needs to proactively address risks and opportunities.

Contract and Financial Management

• Manage project budgets, ensuring alignment with contractual obligations and profitability targets.

• Monitor expenditures, forecast financial needs, and track budget performance across assigned accounts.

• Collaborate with finance team to manage and coordinate invoicing, budget updates, and variance resolution.

• Ensure accurate documentation and reporting of financial data for internal and client-facing stakeholders.

• Oversee contract compliance and support the development and execution of client agreements.

• Collaborate with finance and legal teams to resolve discrepancies and maintain documentation integrity.

Service Delivery & Operational Support

• Coordinate with project management, product, data operations, and customer support teams to ensure timely and high-quality service delivery.

• Ensure service delivery processes are followed and documented consistently across assigned accounts.

• Support