Customer Service- Call Center Agent (Bilingual)

Capgemini Government Solutions (CGS) LLC is seeking highly motivated and experienced Customer Service/ Call Center Agent (Bilingual Spanish) to join our team in Irvine, California to support our government clients. The successful applicant will work closely with our clients to provide call center service that are of the highest caliber to ensure client satisfaction.

The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGS’ capabilities to serve our clients.

The Customer Service-Call Center Agent will be responsible for answering incoming inquiries related to the U.S Department of Homeland Security’s mission.

Job Responsibilities

As a Call Center Agent, you will:

• Obtain client information by answering telephone calls; responding to emails; interviewing clients; researching and verifying information.
• Respond to incoming telephonic and non-telephonic inquiries by researching cases, customer history, and other knowledge articles to provide an appropriate response.
• Clearly document and communicate all customer interactions in a centralized system.

Required Qualifications

• U.S. Citizenship required. Must be Eligible to obtain a DHS Security Clearance.
• Ability to work independently and manage and prioritize work.
• Excellent typing proficiency skills
• Bachelor’s Degree and two years of related experience; or an Associate’s Degree with three years of related experience; or five years of related experience if no degree
• Experience in responding to requests for information, conducting searches in government databases, and searching automated systems for data and developing concise summaries with decision points under tight deadlines
• Bi-lingual in English and Spanish (a minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent).
• Excellent writing and reading communication skills 

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

 

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

 

Get The Future You Want | www.capgemini.com

 

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions inc