Clinical Community Liaison - CCIC Program

Why work at Rocky Mountain Human Services?

You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose 

The Clinical Community Liaison provides person-centered, community-based clinical care management services for individuals referred to and participants in Community Transitions programs. The goal is to ensure that comprehensive, coordinated, easily accessible, culturally informed, trauma informed, and integrated services are available for people in the community; and to minimize the risk of readmissions to hospitals, emergency departments, withdrawal management, Colorado Crisis Services, and arrest; and to ensure an individual’s stability in the community. The Clinical Community Liaison will discuss appropriate referrals, creating client charts in the electronic health record and facilitating client communication for a warm hand-off at the time of referral, as well as support administrative functions for the program.  

Essential Duties  

• Manages referrals and intakes: answers all incoming calls, responds timely to all communication, completes data entry of intake and referrals into database daily, uses clinical knowledge to validate behavioral health information, along with referral tracking, and basic audits of the database.  

• Responds to community partners with referral questions including determining eligibility, communicating status on the capacity list (if applicable), and ensuring necessary documentation is received with the referral form. 

• Follows up with referral sources to complete intake assessment and attend to interim needs for support prior to assignment to a Clinical Care Manager. 

• Perform professional interpretation and analysis of clinical data and assessments to formulate waitlist prioritization to ensure clients are assigned based on contract priority and need.  

• Ability to independently clinically assess an individual’s needs, including understanding mental health symptoms, coordinating behavioral health services and referring to crisis services as appropriate. Ability to utilize clinical skills such as motivational interviewing, brief interventions, and de-escalation techniques. 

• Assist in accessing services and coordinating care while ensuring individuals have all the resources required for daily living (such as: food, housing, therapies, and transportation).  

• Assist individuals, families, and community partners with understanding services provided by Community Transitions. This may include coordination with providers such as community mental health centers, primary care, case management, Assertive Community Treatment teams, Regional Accountable Entities, and others. 

• Advocate for the best interest of the individual by working with providers to resolve conflict as it relates to the individual’s referral to Community Transitions. 

• Collaborate with coworkers who share duties of this role, which may include Clinical Community Liaison, Floating Clinical Care Manager, and Clinical Program Manager, in order to effectively carry out the intake needs of the department. 

• Identify and report to supervisor any team activities and issues that influence the delivery of services under the contract. 

• Complete all documentation as required according to contractual, organizational, and legal requirements.  

• Enter