Web and User Experience Specialist, University of Cincinnati Libraries, Operations and User Services

Current UC employees must apply internally via SuccessFactors 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.

Job Overview

The University of Cincinnati Libraries (UCL) seeks a Web & User Experience Specialist to support and advance UCL’s mission by ensuring its website and digital resources are discoverable, accessible, and aligned with the needs of the university community. This position will oversee the content and continuous improvement of the UCL website, ensuring usability, accuracy, and accessibility. The Web & User Experience Specialist will collaborate with library partners to develop and implement strategies that optimize the library’s digital services and overall web experience. This role requires strong project management skills and coordination with centralized IT services to ensure alignment with institutional technology policies and infrastructure. A key focus will be on assessing and improving the user experience to better serve the university community and ensuring consistency across the multiple libraries. The ideal candidate will have a strong understanding of library systems and a commitment to user-focused services.

Essential Functions

• In collaboration with the Associate Dean for Operations and User Services, define and drive UX with significant impact on University Libraries’ business. 
-Lead UC Libraries’ efforts to create an effective, inviting, and accessible online presence for the UC community.
-Coordinate with library partners to ensure a seamless and consistent user experience for • In collaboration with the Associate Dean for Operations and User Services, define and drive UX with significant impact on University Libraries’ business. 
-Lead UC Libraries’ efforts to create an effective, inviting, and accessible online presence for the UC community.
-Coordinate with library partners to ensure a seamless and consistent user experience for the public facing side of the library management system (LMS.) Serve as the Discovery Administrator in ExLibris Alma/Primo VE.
• Use customer research, agile design iteration, prototyping, and usability testing.
-Conduct usability testing, user research, and analytics assessments to enhance web interfaces and services.
• Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences.
-Serve as a key advocate for user experience assessment and improvement, ensuring library digital services meet the needs of diverse users.
• Facilitate the envisioned journey by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products.
• Influence technical design and product direction and work with developers in central IT to implement.
• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Act as subject matter expert in enterprise content management systems across the university, regardless of platform.
-Stay current with best practices in web design, accessibility (WCAG compliance), and user experience (UX) to implement improvements.
-Coordinate with library partners to ensure a seamless and consistent user experience across Ex Libris Alma/Primo, the library management system (LMS). Serve as the Discovery Administrator.
• Identify design problems and devise elegant solutions for central IT developers to implement.
 

Essential Function (cont'd)

• Assist in the development of user guides and training documentation for content management systems.
-Create and maintain user guides, tutorials, and conduct workshops to support library team in creating and managing digital content and the use of UCL tools and platforms for content delivery.
• Create and maintain new user training and Apex User credentials for access.
-Act as the designated UC Apex User for t