Senior IT Professional I

Job Title

Senior IT Professional I

Agency

Texas A&M University

Department

Technology Services - Academic Operations

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

A Glimpse of the job: 

The Senior IT Professional I provides technical leadership for a unit-level project or operation, which relies on multiple technical fields. Provides technical oversight for the application of and compliance with the unit’s technical standards. Coordinates the technical activities of a project team. Completes reports and summaries for management and users including project status reports, problem reports, and progress summaries.

Essential Duties and Tasks:

Technical Oversight and Guidance

• Assists in conducting research and formulating recommended solutions for technical problems.

• Serves as a resource for internal and external staff.

• Provides technical guidance for the development of computing plans for customers.

• Provides technical guidance and coordination with network plans for customers.

• Coordinates, designs, and tests disaster recovery plans.

• Provides technical guidance on maintaining system security and protecting data.

 

Staff Management and Development

• Leads, motivates, and coaches staff members.

• Models ethical and performance standards while promoting collaboration and cooperation.

• Recruits, supervises, and conducts performance reviews for technical staff.

• Facilitates the analysis of personnel and area needs and risks.

• Directs the preparation of documentation and reports for management.

 

Client Collaboration and Support

• Works with clients to understand their needs and identify appropriate technical solutions.

• Empowers end-users by providing training on software applications.

• Acts as a liaison between technical support teams and clients to ensure clear communication.

 

Process Development and Improvement

• Conducts research to identify best practices and develops new procedures as needed.

• Assists in the creation of internal documentation and knowledge base articles.

• Promotes adherence to established procedures and training on operational protocols.

 

Infrastructure and Maintenance Oversight

• Monitors building management and alert systems for operational efficiencies.

• Oversees daily inspections of technical equipment and infrastructure.

• Collaborates with technical staff on new technology deployments.

What you need to know

Salary Range: $64,000 - $68,000 annually

Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.

Other Factors: This role is onsite in College Station, TX

Required Education and Experience: 

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Five years of related experience.

Preferred Qualifications:

• Experience leading unit level IT projects from inception to deployment, including timeline management, resource coordination, stakeholder communication, and post-implementation support.

• Experience delivering high touch customer support, managing client expectations, and building strong working relationships with faculty and researchers in a high pressure environment.

• Experience supporting and administering endpoints (e.g., Active Directory, Jamf Pro) in a multi-platform environment (Windows, Linux & macOS).

• Knowledge of State of Texas IT regulations, software/hardware procurement compliance