Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Specialist Sr within PNC's Strategy and Planning organization, you will be based in Pittsburgh, PA or Denver, CO.

The Business Experience & Planning Specialist Sr on the CLLO Strategic Initiatives team supports disciplined execution of enterprise priorities by translating business strategy into clear, actionable requirements. This role partners closely with Strategy Leads, Operations SMEs, and cross‑functional stakeholders to assess current state processes, identify gaps and pain points, and define high‑level future‑state business requirements. Responsibilities include facilitating intake, discovery, and working sessions; documenting and refining requirements and operational impacts; responding to delivery, release, and change partners on business intent and scope; and maintaining working artifacts that reflect decisions, risks, and dependencies.

The specialist conducts end‑to‑end impact analysis across people, process, technology, risk, and controls; supports current‑state and future‑state assessments; proactively identifies execution risks and dependencies; and ensures alignment across multiple initiatives. This role also maintains concise, current documentation, prepares business‑focused updates for leadership and governance forums, and provides governance and readiness support as needed to enable successful implementation.

 

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
• Defines and obtains data collection, research and reporting activities for assigned line of business initiatives.
• Conducts research, analyzes and recommends solutions for key initiatives.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning