Assistant Director of Housekeeping (Laundry/Uniforms) - Regent Santa Monica Beach

About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As the Assistant Director of Housekeeping (Laundry/Uniforms), you play a pivotal role in ensuring the highest cleanliness, service, and efficiency standards in our Housekeeping’s Laundry and Uniform departments. With a strong emphasis on laundry operations, this position supports the Director of Housekeeping in managing the daily activities of the housekeeping colleagues, ensuring all guest rooms, public spaces, and back-of-house areas are impeccably maintained to meet the expectations of our discerning guests.

A little bit about your day:

Reporting to the Director of Housekeeping, every day is different, but you will mostly:

• Promote Regent’s service philosophy and style through our people attributes. 
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Develop and implement standard operating procedures by Regent Santa Monica Beach 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations. 
• Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, laundry areas, heart-of-house areas, and amenities. 
• Assist in overseeing all housekeeping and laundry operations, ensuring efficiency and adherence to Regent standards. 
• Lead the laundry team to ensure timely and high-quality processing of all resort linens, guest laundry, and uniforms.
• Monitor laundry operations to maintain fabric quality and implement sustainable practices to optimize efficiency and reduce costs.
• Stay updated with innovative laundry techniques and technologies to improve service delivery continuously.
• Develop and implement standard operating procedures to maintain the highest levels of cleanliness and presentation throughout the resort.
• Provide strong leadership and guidance to the housekeeping team, including managers, administrators, quality control inspectors, room attendants, house attendants, laundry attendants, and uniform colleagues. 
• Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.
• Work closely with the housekeeping team and other departments to ensure a seamless and uplifting experience. 
• Address guest feedback and concerns promptly, striving to exceed expectations and maintain the resort’s reputation for excellence.
• Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards. 
• Monitor performance, provides training and support and addresses any operational challenges to ensure that all housekeeping tasks are completed to the highest standard each day. 
• Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products. 
• Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations.
• Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place. 
• Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service.
• Provide ongoing coaching and development opportunities to foster a skilled and knowledgeable team.
• Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and appropriate ergonomics practices.
• Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as en