Inside Sales Associate Manager

Location: SCP Murrieta, CA - 120; 41675 Cherry Street Murrieta, California - 92562

Pay: $26.50/ hour and up to $2,500 through our performance bonuses.

You want Benefits? You’ve got it! Our generous benefits package includes: 

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs

• 401 (k) with generous company match

• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)

• 100% employer paid Life Insurance and Long-Term Disability Insurance

• Paid Parental Leave

• Fully Funded Tuition Education Programs

• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance

• Employee Stock Purchase Plan

• Employee Discounts and much more!
   

What to Expect?
 

The Inside Sales Associate Manager supervises and coordinates the daily activities of inside sales associates engaged in promoting and selling products by phone or in person.
 

On a daily basis our Inside Sales Associate Manager:

• Trains, directs and manages Inside Sales Associate personnel

• Recommends changes to current inside sales techniques or procedures based on team performance and new selling techniques. 

• Handles complaints or situations that may arise involving pricing, delivery/shipping errors, returns, etc. and resolves these issues in a timely and satisfactory manner.

• Places calls to and answers calls from existing and potential customers to solicit business and to follow up on customers’ needs.

• Establishes relationships with customers by assisting them at the counter or over the phone. Understands the needs of the customers and learns their buying habits and expectations in order to recommend specific products and solutions.

• Processes customer orders quickly and efficiently. Increases sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.

• Proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability. Recommends alternate products based on cost, availability or specifications.

• Communicates pricing, product updates, deliveries, credit and payment issues in accordance with standard procedures and customers’ profitability profiles.

• Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.

• Proficiently uses technologies including distribution and office software such as Prelude.

• Follows company policies and procedures.

• Other non-essential job duties may be assigned.

What You Will Need:

• High School Diploma or GED; or At least two years inside sales associate experience, or equivalent combination of education and experience.

• Demonstrated understanding and application of effective selling techniques.

• Demonstrated success meeting sales goals and growing sales.

• Demonstrated ability to handle difficult customers, and situations.

• Demonstrated knowledge of product information.

• Ability to write routine reports and correspondence.

• Ability to define problems, collect data, establish facts, and draw valid conclusions in a timely manner.

• Ability to interpret a variety of instructions furnished in written and oral form.
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Looking to work for the best in the industry?
Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 420 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.
 

Why join POOLCORP?
We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success.  As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!
 

So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!
 

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