Senior Technical Program Manager

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Our Product Operations team empowers the Product & Technology organization to achieve exceptional outcomes by building scalable infrastructure, standardizing tools and processes, fostering cross-functional collaboration, creating structured feedback loops, and streamlining communication. With this strong operational foundation, we enable the organization to grow and scale effectively. To advance this mission, we are seeking a Senior Product Operations Manager to drive strategic operational initiatives and cross-functional alignment that strengthen our foundation and enable Product & Technology to scale with impact.

We are looking to speak to candidates who are based in Austin or New York City for our hybrid working model.

Product Operations Pillars:

Our function is built on four core pillars:

• Product Lifecycle Optimization: Streamline each stage of the product lifecycle—from ideation through launch and beyond — with scalable processes that improve alignment and accelerate delivery
• Customer Success and Field Team Empowerment: Foster strong partnerships between product, engineering and field teams, establishing frameworks that improve transparency and proactively address customer needs through real-world insights
• Operational Tool & Automation Optimization: Configure, manage, and automate core tools — including Aha and JIRA — while leveraging automation and scripting to streamline planning, prioritization, and cross-functional collaboration, ensuring efficiency, accountability, and smooth workflows
• Data-Driven Decision-Making and Accountability: Equip teams with the infrastructure and insights derived from customer feedback, product metrics, and internal data to enable informed strategic decisions, monitor progress, and maintain organizational transparency

Together, these pillars build a scalable and customer-focused Product Operations function that enables teams to thrive in a fast-moving environment.

Role Overview

As a Senior Product Operations Manager, you will lead strategic initiatives that strengthen infrastructure, optimize processes, and scale team capabilities. Partnering with product, engineering, and customer-facing teams, you will drive operational excellence across the organization by advancing our four core pillars.

Key Responsibilities:

• Optimize the Product Lifecycle
• Establish and refine scalable development processes to improve efficiency, alignment, and execution
• Drive standardization across Product and Technology teams while allowing for flexibility in innovation
• Strengthen Internal & Customer Collaboration
• Bridge the gap between product, engineering, and customer-facing teams to ensure alignment, clarity, and seamless execution
• Develop structured feedback loops that capture and integrate insights from internal teams and customers, ensuring product priorities reflect real-world needs
• Standardize communication and reporting processes to improve visibility, enhance decision-making, and align teams on key goals
• Optimize Operational Tools and Workflows
• Own and improve the configuration of product tools to enable structured planning and execution
• Identify automation opportunities to reduce manual work and increase efficiency
• Drive Data-Driven Decision-Making 
• Develop dashboards and reporting tools to track product metrics, progress, and commitments
• Establish best practices for leveraging data to guide strategic product decisions
• Advance Product Manager Development and Education
• Lead PM education programs, workshops, and training to enhance operational effectiveness
• Promote process standardization and continuous learning across teams

Minimum Qualifications

• Bachelor’s degree
• 5+ years of experience in product operations, technical program management, or product management
• Proven track record in driving large-