Security Professional Floater

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci.


As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.


Position Title: ​​​Security Professional​​​ - Floater
Department: ​Facilities & Custodial​
Reports to: Security Supervisor
FLSA Status: ​Hourly, Non-Exempt​

Position Summary
The Security Professional is responsible for ensuring the security of staff, guests, and facilities at Pacific Science Center. The Security Professional serves as a visible deterrent to crime, identifies suspicious activities, and addresses criminal acts or guest policy infractions which may be a threat to the property, guests, or employees on site.

The Flex/Floater would primarily provide coverage for:
Planned PTO and vacation requests
Unscheduled call-outs
Overnight shifts
Other staffing gaps or operational needs as they arise

Our collaborative Security Team is committed to strengthening inclusion, diversity, equity, and access within our workplace and community. This role embodies the spirit of curiosity, supporting and celebrating all members of our community, regardless of background and identity. We believe that curiosity and critical thinking are essential to equity and justice for all. PacSci embraces science and our work together as a process of inquiry, discovery, and problem solving that helps us better understand our universe and each other. There is a need for flexibility in scheduling to ensure coverage that meets operational needs.

Essential Duties & Responsibilities
• Secure Premises
◦ Perform lock-ups at exhibit closing time and later as other events conclude
◦ Perform frequent interior and exterior roves with a critical eye for safety and security situations
◦ Actively monitor security cameras to maintain a full view of premises
• Respond rapidly and appropriately to emergencies
• Proactively identify and respond to incidents, hazards, and unauthorized activity in the prescribed manner
• Provide exemplary customer service when determining and responding to the needs of guests and staff
• Assist guests in wayfinding, including escorting guests to and from locations
• Actively monitor and respond to requests for support on radio calls
• Inventory and maintain security equipment such as radios
• Consistently wear and maintain a clean and tidy uniform (provided)
• Maintain accurate security records through written documentation
• Adhere to established procedures and protocols
• Other duties as assigned
Position Requirements
• Knowledge or training in the following areas:
◦ Basic security principles
◦ The legal powers and limitations of security officers
◦ Emergency response training
◦ Safety and accident prevention
◦ Report writing
• Awareness of personal bias and demonstrated commitment to inclusion, diversity, equity, and access
• Security and emergency response protocols
• Ability to use cameras and associated equipment and software
• Skill in operating portable radio devices
• Attention to detail
• Project professionalism and confidence
• Ability to handle both common and crisis situations calmly and efficiently
• Ability to provide exemplary customer service and employ effective de-escalation techniques
• Demonstrated commitment to learning and continuously improving; incorporating feedback in a timely manner
• Effective written and oral communication and interpersonal skills with ability to collaborate with all levels of personnel and the general public in a professional and effective manner
• Basic proficiency with Microsoft Suite, and communication platforms such as email and SharePoint
• Use initiative and independent judgment within established guidelines.
Qualifications
Required
• High school diploma or equivalent experience
• At least 18 years of age
• Current first aid and CPR