Shipping Optimization Services Performance Engineer

About Shipium

Shipium is on a mission to solve the ‘Prime problem’ that modern retailers face today how to make fast, free, and on-time delivery promises a cornerstone of the customer’s shopping experience. We work with both fast-growing companies and well-known large retailers to cut costs, speed deliveries, and increase flexibility through great APIs, easy integrations into existing infrastructure, and powerful services optimizing the full retail supply chain.

We’re building tech that connects previously fragmented systems and automates complex supply chain decisions to deliver speed and value across operations. 

Founded in 2019 by supply chain technology experts from Amazon and Zulily, the company is on a mission to help every eCommerce company provide its customers a great delivery experience while simultaneously reducing their costs to fulfill orders.

About the role

Are you a parcel logistics expert who loves diving into data to find hidden competitive advantages? Shipium is looking for a Performance Engineer to serve as a high-impact, customer-facing consultant. You won’t just be implementing software; you’ll be leading strategic engagements that reshape how our customers handle fulfillment, carrier negotiations, and network design.

You will act as the bridge between complex data simulations and C-suite decision-making, ensuring our clients extract maximum value from the Shipium platform while directly influencing our future product roadmap.

What you'll do

• Lead Strategic Engagements: Guide shippers through complex optimization projects, including Carrier Portfolio Management and Strategic Planning Workshops.
• Execute High-Stakes Projects: Drive RFP and negotiation support through complex scenario modeling, and lead fulfillment optimization efforts like physical network design and inventory positioning.
• Master Financial Controllership: Help customers manage their P&L by performing margin analysis, billing management, and budgeting support to identify and stop shipping margin erosion.
• Be the "Voice of the Customer": Translate customer pain points and project outcomes into actionable feedback for our Product Development team to help shape the Shipium roadmap.
• Monitor & Validate Performance: Use our Network Performance Dashboard and simulation tools to track and report on the tangible value realized from your recommendations.

Who You Are

• A Strategic Thinker: You don't just see data points; you see the long-term supply chain vision and how to align it with a customer’s corporate financial objectives.
• A Master Communicator: You can translate "tech-speak" and complex financial modeling into a clear, persuasive narrative for executive leadership.
• Relentlessly Curious: You have a "detective" mindset, using resourcefulness and tech-savviness to solve unstructured problems with limited information.
• A Trusted Advisor: You possess the interpersonal intelligence to navigate complex client dynamics and build credibility in high-stakes environments.

Qualifications

• Parcel Shipping Expertise: 5+ years of hands-on experience in parcel shipping and logistics (ideally on the shipper side or as a strategic consultant).
• Contract Negotiation: 2+ years of experience managing contract components and levers. Experience with Parcel and LTL contract negotiation is a major plus.
• Financial Literacy: 2+ years of deep experience with shipping invoicing, including surcharges, cost components, and discrepancy identification.
• Consultative Background: Proven track record of diagnosing complex business challenges and aligning service delivery with client goals.
• Tech Proficiency: Comfortable leveraging simulation tools and data dashboards to perform diagnostics and network modeling.

At Shipium, Employees enjoy full medical, dental & vision coverage (with 50% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 25* states, 8 paid weeks of parental leave, 12 paid