Price & Promotion Implementation Lead

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

 

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We are looking for a Price & Promotion Implementation lead who can apply technology to promote the success of clients while addressing business requirements through workflow design, configuring software for optimal client results, and conducting training in accordance with best practices. This role includes, but is not limited to, understanding client objectives and requirements, current process discovery, software demonstration, user training, and executing project plans. Throughout an implementation, this role also acts as the software capability subject matter expert (SME) and the lead for user support.

Ultimately, the Price & Promotion Implementation lead is the facilitator of change for the deployment of price/promotions technology, resolving user challenges and articulating the new workflows in such a way as to maximize a client’s user experience and ensuring process adoption. A unique blend of technical savvy and process consultation provides this role with exciting growth opportunities.

Responsibilities

Collaborate with Price & Promotion consulting manager to support new client end-to-end implementation projects

• Support the timely and successful delivery of software solutions to meet client needs and objectives, and in accordance with the project plan
• Liaison between technical teams and client project teams on data integrations
• Participate, as needed, in technical pre-sales efforts
• Learn and document understanding of client’s current process and collaborate with the Price & Promotion Consulting manager on recommended best-in-class solutions
• Become deeply involved with understanding and cultivating client site champions and other subject matter experts (SMEs)
• Develop detailed documentation of recommended best-practice business flow for the use of price / promotions software and deliver workflow demonstrations for client review sessions
• Identify, organize, translate and scope client’s business and process requirements
• Organize and document client information from disparate, and sometimes opposing sources to assist Price & Promotion Consulting manager in determining the underlying needs
• Translate client business requirements into technical solutions
• Execute configuration of enterprise price / promotions software to fit specific client processes and needs
• Be a trusted product expert, demonstrating thorough control of enterprise software with many functions and configuration options
• Keep up to date with new releases and be able to demonstrate application of new features in known client scenarios and workflows
• Conduct training at a level that promotes goodwill, confidence, and credibility to exceed client expectations in terms of product, service, and support
• Plan, lead, and conduct user and vendor training sessions, including curriculum materials
• Develop and execute internal and external testing process
• Develop and execute data QA testing, including analysis of testing results and testing of software functionalities and configuration as per client’s business requirements
• Develop and execute User Acceptance Testing (UAT) process, including presentations and test scripts, and report on test results
• Collaborate with project and engineering teams to investigate, track and communicate resolution of issues identified during UAT
• Participate in successful GO Live phase delivery and support post GO Live activities
• Provide category analysis and propose the best solution to meet client’s expectation
• Organize and participate in price/ promotions sessions with client to demonstrate added value of the software
• Measure, report and track progress of GO Live activities and support project handover and documentation to client

What we expect from you 

• Minimum 2 ye