SENIOR CLERK - 64051157

Requisition No: 864264 

Agency: Department of Health

Working Title: SENIOR CLERK - 64051157

 Pay Plan: Career Service

Position Number: 64051157 

Salary:  $33,760.00-$36,000.00 

Posting Closing Date: 11/11/2025 

Total Compensation Estimator Tool

Job posting category – Open Competitive

 

Your Specific Responsibilities:

The incumbent performs a variety of clerical duties related to Clinical Administrative Support Services (CASS), Refugee Health Assessment Program (RHAP), Centralize Appointment Center (CAC) and is cross trained across programs. Duties include front desk reception/greeting, appointments, registration/eligibility, financial clerk/cashiering, Medical Records /Electronic Health Record (EHR), and phone operations. Assignments vary according to support service needs at any given time; the incumbent will be flexible and accept change readily. Incumbent will follow Health Insurance Portability and Accountability Act and information security regulations set by federal, state, and local policies to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff, clients and provide excellent customer service. Incumbent is expected to adhere to established Health Department policies and procedures.

 

Face to face or by telephone greets client, determines purpose of visit, answers customers' questions, provides information, and routes clients as per policies and procedures. Schedules/reschedules and confirms client appointments. Answers telephone/transfers calls. Call clients to remind of appointments and reschedule no shows. Follows the client check in processes, completes forms and copies/scans required client documents. Provides information and/or CAC related services as requested. Follows up on re-scheduled and cancelled appointments by telephone and/or by correspondence to assure client receive proper information.  Maintains daily departmental call volume, quality, and productivity goals. Interacts appropriately and professionally with both internal, external customers, clients, and the public.

 

Registers clients in Health Management System (HMS) and determines method of payment. Interviews, verifies and records patient demographics and insurance/financial information. Verifies and records Florida Medicaid Management Information System (FMMIS), or other insurance coverage. Prepares and witnesses consent and release of information forms as needed.

 

Registration/Follow-Up/Reactivation: Interviews clients and verifies immigration documents to determine eligibility for services. Verifies Medicaid eligibility in FMMIS or other information systems. Safeguards the integrity of the database by ensuring that the client is properly registered, and records are not duplicated in Healthcare Management System and Florida Shots System in accordance with policies and procedures. Verifies and ensures that all required forms are correctly completed and signed by clients. Scans and files registration and clinical documents, picture identification and immunization records. Process returning clients for second or third doses of vaccines, open Florida Shots access client information and print vaccination records, make appointments if needed, print labels, and assign to nurse.

 

Independently interviews, assesses, and screens existing and completes client demographics, client appointment status, etc. Protects the security of medical records/EHR to ensure that confidentiality is maintained. Ensures that the client's medical record/EHR is completed following policy and procedures including DOHP 50-24-19. Scans and files registration and clinical documents. Maintains hard copy records and packs/logs for storage. Follows the facility's retrieval and log out/in procedure to account for all records. Processes release of information request ensuring that valid authorization has been given by the client or the client's legal representative; releases information to persons and agencies according to policy and regulations.

 

Serves as clinic cashier following Clinical Cash Collection Protocol. Reviews client account and collects current and outstanding balances according to the established sliding fee scale and agency policy. Reviews super bill to ensure information is entered accurately in the HMS record-of service section. Receives and records payments, provides correct change, and issues receipt. Reviews insurance information in HMS and bills correct insurance. Reconciles cash drawer, prepares daily cash collection log, and submits to supervisor. Scans and submits bill