Senior Manager, Detection & Response Services

Senior Manager, Detection & Response Services

Rapid7 is a global cybersecurity company headquartered in Boston, MA, with 17 offices worldwide. As we continue to scale our team, we are looking for a Senior Manager of Security Operations to lead our US Security Operations Center.

In this role, you will be at the forefront of defending organizations against evolving cyber threats, leading and developing teams of skilled threat analysts who serve as the first line of defense for our customers. You are passionate about mentorship, operational excellence, and staying ahead of adversaries in an ever-changing security landscape. If you thrive in fast-paced, high-impact environments and are eager to build, innovate, and lead, we want to hear from you.

About the Team

Rapid7’s Managed Detection and Response (MDR) team is built to empower passionate security professionals to take on emerging threats at scale. We operate with an impact-driven mindset, focusing on practical, effective solutions while fostering continuous learning and technical innovation.

Our MDR service delivers 24/7/365 monitoring, threat hunting, and incident response, leveraging behavioral intelligence and advanced detection techniques to stay ahead of attackers. We thrive in high-stakes environments, where collaboration, adaptability, and curiosity drive us to outmaneuver adversaries and protect our customers.

About the Role

As the Senior Manager of Security Operations, you will be responsible for leading the US-based SOC team, ensuring exceptional service delivery for Rapid7’s Managed Detection and Response (MDR) customers. You will manage frontline alert triage, investigation, and response efforts, while also driving strategy and process improvements. Your mission is to cultivate a unified SOC culture that enables analysts to thrive and customers to feel confident in their security posture.

In this role, you will:

• Recruit, hire, and coach high-performing security practitioners, fostering a collaborative and growth-oriented SOC culture.

• Lead, mentor, and develop SOC analysts and team leads, ensuring growth in threat detection, incident response, and customer communication.

• Ensure 24x7x365 operational coverage through effective scheduling, workforce planning, and incident management oversight.

• Act as an escalation point for security incidents, providing expert guidance on complex investigations and customer communications.

• Drive continuous improvement in SOC performance, leveraging data, automation, and scalable processes to enhance efficiency and impact.

• Develop, track, and analyze key performance metrics to optimize detection, response, and overall team effectiveness.

• Lead engagement with customers and prospects, contributing to strategic security conversations and ensuring exceptional service delivery.

• Lead cross-functional collaboration with Managed Threat Operations and other internal teams to enhance and scale our Emergent Threat Response (ETR) capabilities, driving continuous improvement in our ability to combat novel threats.

• Champion the use of data, technology, and automation to scale SOC capabilities and improve detection outcomes.

• Contribute to the broader security community, sharing insights through blog posts, speaking engagements, and industry engagement.

The skills you’ll bring include:

• A courageous, inspirational, patient, collaborative, curious, and empathetic mindset.

• 5+ years of experience leading teams in a Security Operations Center (SOC), Managed Security Service Provider (MSSP), or similar fast-paced security environment.

• Excellent verbal and written communication skills, with the ability to clearly convey complex security concepts to both technical and non-technical audiences.

• Proven ability to hire, coach, and develop high-performing security professionals while fostering a collaborative and growth-oriented team environment.

• Strong strategic thinking, with a focus on leveraging data, automation, and scalable processes to enhance SOC operations.

• Extensive experience in threat detection and incident response, particularly within a managed service or incident response consulting organization.

• Deep technical expertise in enterprise security architecture, detection, and response, with up-to-date knowledge of attack surfaces and attacker tactics, techniques, and proc