Advanced Practice Nursing - University Counselor - Online Division

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Grand Canyon Education’s Online Division is seeking a Specialist Admissions Counselor – APRN. The primary role of the Specialty Admissions Counselor (aka counselor is to become an expert in the admissions requirements, internal processes, career outcomes, program details, etc., for our programs which lead to a Nurse Practitioner license.  Counselors are expected to be well-organized, timely, able to multitask with moderate to high workloads, and able to quickly adjust to change. The Counselor is responsible for communicating with interested students about the offered degree programs and to guide the interested student through the application process.  The Counselor is responsible for explaining the admission process, which includes a pre-evaluation of transcripts, the payment process for all educational expenses and introducing the student to the Online Learning environment.  It is the counselor’s responsibility to ensure interested students understand the tools available to promote success and to remain as a point of contact for the student as they complete their degree.  The counselor partners with Student Services Support to ensure all enrolled students are progressing academically to degree completion.

Responsibilities:

• Contacts interested students via the telephone in a timely manner, informing them about the offered programs and requirements.
• Advises interested students about the degree programs and serves as a “trusted advisor” to assist interested students in their decision-making process to begin a degree program.
• Stays up to date on policy and procedural changes, incorporating those changes into the daily operational protocol
• Determines if a partner’s offered programs will meet the interested student’s desired needs by listening, probing, recognizing, and considering the partners’ degree programs.
• Appropriately directs interested students to a program that will meet the stated needs and answers any questions they may have about program requirements, transfer credits, admission guidelines, etc.
• Anticipates potential concerns of interested students and takes the appropriate action to alleviate or troubleshoot them
• Serves as the primary point of contact for the interested student in their first academic year at the University
• Clearly explains and guides students through the Online Learning platform so they can utilize the system with ease
• Accurately shares university expectations to ensure the long-term success of the interested student students
• Communicates and informs students about the available resources to assist them in progressing through the program
• Serves as a member of a graduation team
• Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner
• Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties
• Monitors student activity in the classroom and other established benchmarks to ensure academic progression
• Achieves daily, weekly, and monthly goals, as defined by supervisor and department objectives.
• Adheres to all regulatory compliance guidelines, such as FERPA.
• Other duties as assigned

Qualifications:

• Bachelor’s Degree (highly preferred in marketing, education, or business administration) OR 2 years’ related experience with a least 60 college credits completed.
• Prefer experience in higher education and/or a learning environment which involved daily interaction with students. 
• Excellent interpersonal skills with strong constituency building skill.
• Action and results oriented, self-starter, self- directed and self -motivated with an entrepreneurial quality; ability to work independently.
• excellent planning and organizational skills in order to meet expected service level standards.
• Must be able to learn all partners’ degree programs and requirements.
• Computer/office software proficiency including MS Office Suite.
• Cannot be delinquent or in default on a federal student loan as verified in your credit report.  If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Provide a p