Assistant Manager, Investor Reporting

To assist the Manager in leading the operations of the Investor Reporting department which includes managing investor reporting activities, relationships with the organization's agency (Government Sponsored Entities - GSEs) and private investor base. Ensure compliance with local, state, and Federal laws and regulations. To assist in the management of investor funds and related reporting, reconciliation, and remittances for secondary market mortgage sales. To partner with the Manager in leading ongoing operational strategy, and alignment with corporate and departmental strategic goals. Oversee/direct and lead complex/difficult tasks of considerable latitude and scope requiring advanced analysis.

• Oversee required reporting through investors' proprietary reporting systems
• Review investor contracts and determines reporting and remitting requirements
• Collaborate with investors to clarify contract details and coordinates/initiates servicing requirement updates
• Collaborate with investors' representatives to resolve problems, prevent financial penalties, and maintain Navy Federal's high quality investor rankings
• Oversee the verification of receipt and amount of funds with internal business partners and resolve discrepancies by authorizing write off and/or negotiating with investor representatives
• Manage the review and approval of account reconciliation for investors' Taxes and Insurance ("T&I") custodial Demand Deposit Accounts (DDA)
• Review preparation of bank reconciliation reports and schedules in accordance with investor guidelines
• Oversee the sales processing functions and balances the cash funding of investor sales
• Oversee the preparation of annual certifications for investors to include REG AB, USAP, and HUD compliance
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Review and maintain reports and statistics for upper management including the Executive Report
• Assist with managing business needs and recommends purchase, development, and/or implementation of automated systems, equipment, and/or software in order to meet investors' reporting, reconciling, and/or remittance requirements
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Identify gaps in financial controls; develop and present recommendations for alternative/corrective action
• Oversee the preparation of ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations
• Supervise the reporting function, and ensure the maintenance of accurate financial records for audit purposes and problem resolution
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
• Develop strategies to resolve system/operational/functional issues; develop standards, objectives, priorities and alternatives
• Align department strategic plan and initiatives with corporate strategy and strategic plans
• Promote proactive best practice approaches using department systems to solve business needs and problems
• Perform supervisory/managerial responsibilities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct and review performance appraisals
  • Develop, mentor and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
• Act as manager in the incumbent's absence
• Performs other duties as assigned

• Significant experience supervising and leading professional employees
• Advanced knowledge of accounting, credit, and/or lending principles and techniques
• Significant experience in applying techniques used in analyzing and reporting financial information
• Significant experience in applying technical accounting knowledge in performing transactions and reconciliation
• Advanced knowledge of Fannie Mae, Freddie Mac and relevant mortgage investor guidelines
• Significant experience with investor reporting functions in a mortgage secondary marketing environment
• Significant experience with mortgage accounting and financial concepts and their application
• Significant experience