Patient Service Representative

Description

Are you passionate about helping others and creating a welcoming experience for every patient? Join one of Brooklyn’s most respected family health centers as a Patient Service Representative (PSR)—where your dedication to service, organization, and communication will make a direct impact on patient care.

As a PSR, you'll be the first point of contact for patients—both in person and over the phone—playing a key role in providing exceptional service and ensuring that every visit starts with professionalism, warmth, and efficiency. If you thrive in a fast-paced environment, love working with people, and have a knack for details, we want to meet you!

What You’ll Do:

• Greet all incoming patients with a friendly, professional attitude
   
• Complete new patient registrations and verify patient demographics using EHR systems
   
• Confirm insurance eligibility, collect payments, and maintain accurate records
   
• Schedule appointments and assist with pre-visit insurance verification
   
• Handle incoming calls, route inquiries, and provide helpful information
   
• Educate patients about sliding fee scale programs and pharmacy preferences
   
• Maintain daily logs of cash and token distribution
   
• Collaborate with nursing and medical teams to ensure a smooth patient flow
   
• Conduct outreach calls to confirm appointments and welcome new HMO plan members
   

? What You’ll Need:

• High School Diploma required
   
• Prior experience in healthcare, patient services, or medical office setting preferred
   
• Proficiency in EHR systems and computer applications
   
• Bilingual in one or more of the languages commonly spoken in the community is a plus
   
• Excellent communication, customer service, and problem-solving skills
   
• Ability to multitask and maintain professionalism in a busy environment
   
• Strong attention to detail, especially in financial and data entry tasks
   

What We Offer:

• Supportive team environment and mission-driven culture
   
• Competitive salary and generous benefits package
   
• Opportunities for training, growth, and advancement
   
• The chance to be a key part of a respected healthcare organization that values community impact
   

If you're ready to bring your energy, empathy, and administrative skills to a team that’s changing lives every day, apply now and join us in providing compassionate care from the first hello.