Advisor-Service-Corporate

Job Summary

The Corporate Service Advisor is the primary interface between company owned and operated aircraft and the maintenance facility operations. The Corporate Service Advisor is responsible for the continued upkeep and accuracy of the facility’s maintenance schedule.   The Corporate Service Advisor evaluates the demand along with the facilities capacity and coordinates the facilities schedule in order to meet the company flight and delivery schedule and the facilities operational objectives. The Corporate Service Advisor will build work packages, including labor and required parts, based on the type of service performed and serves as the primary contact for communication related to the status, scheduled and in process maintenance events. 

Duties and Responsibilities/Essential Functions

• Serves as the primary contact for communication with respect to scheduling aircraft into the service center for maintenance, modifications, and service bulletin/letter compliance (Includes airframe, avionics, and engines)
• Coordinates with parts department to pre-order known required parts and service bulletin kits as required
• Maintains balance of shop capacity to input demand at the facility and maintenance bay levels
• Pre-arranges outside services with suppliers as required to meet scheduled return to service targets.
• Develops and provides cost estimates/invoices to include upselling optional Service Bulletins along with collecting partial and final payments.
• Develops reference system to provide retrievable information regarding labor hours, parts cost, etc., regarding frequently quoted services, bulletins, and modifications
• Keeps current on revisions to inspection requirements, changes in parts prices (particularly service bulletins) warranty status of scheduled aircraft/bulletins, revisions to FAR's and other data that could affect price quotes or customer "down time"
• Conducts a thorough repeatable analysis of the aircraft maintenance history, additional corporate requests, service bulletins, air worthiness directives and provides detailed schedule options with lead-times and downtime so the customer can make an informed decision. Includes all CUSTOMER and DEMO aircraft
• Prepares necessary documents into package prior to the aircraft's arrival and presents them to service center management for customer debrief.
• Prepares a weekly maintenance schedule (minimum two-week window) for distribution to all Service Center functions
• Attends daily /weekly crew chief/supervisory meeting, prepared to discuss pre-arranged services, parts/kit availability and other factors that influence the aircrafts due-out schedule
• Coordinates & provides planning for special projects such as modifications, engineering issues
• Keeps current knowledge of the quality inspection requirements that could affect a work scope maintenance event or the ability of the service center to work on a scheduled aircraft
• Verify that work requested falls within the financial credit limit of the aircrafts account and or maintenance program and provides alternate options if it does not
• Support coordination and planning of scheduled aircraft maintenance visits to include assisting the Customer Service Advisor 
• Develop and maintain knowledge of maintenance programs, Proposal and Sales processes, Scheduling and Capacity Planning, factors influencing aircraft visit span times and intricacies involving aircraft work packages.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

Education and or Experience Requirement(s)

• Bachelors in Aviation Management or Aviation Maintenance Technologies and 4 years experience in aviation maintenance OR 8 yrs. combination of experience in scheduling or aircraft maintenance with knowledge of aircraft systems, maintenance practices, inspection programs and Federal Aviation Regulations.
• 2 years prior planning / scheduling experience working in a variable demand fixed capacity environment preferred.

Certification Requirement(s)

• Project Management Professional certification preferred

License Requirement(s)

• Airframe & Powerplant license preferred.

Other Specific Requirements

• Demonstrated strong Customer service skills
• Demonstrated strong written and verbal communication skills
• Demonstrated ability to prioritize