Lead Data Center Operations Specialist (Local)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUMC IT Data Operations Center

Job Summary:

The Lead Data Center Operations Specialist is the main point of contact on their scheduled shift within our 24x7 IT Operations Center. The Lead Specialist is responsible for training team members, ensuring work is completed efficiently and effectively, and coordinating/executing all MAC's (Moves/Adds/Changes) within the Data Center. The lead specialist works in a standard ticketing system, providing clear, timely, and appropriate communications.

This position will be responsible for the day-to-day operational needs of data center facilities in a 24 X 7 operating environment. He/she will maintain the proper operating conditions for all IT processing and network equipment to ensure 100% uptime for all systems. The lead specialist is responsible for maintaining data integrity of all assets in the Data Center.

The Lead Data Center Operations Specialist performs these activities under the direction of the Operations Supervisors and/or Operations Manager. The Lead Specialist advises, trains, and coaches their peers to maintain operational effectiveness & readiness.

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KEY RESPONSIBILITIES

• Execute & coordinate MACs (Moves/Adds/Changes) for data center devices, infrastructure, and cabling while following Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies.

• Prioritize workloads, communicate roadblocks, and collaborate in alignment with VUMC and the Data Center's mission.

• Lead your scheduled shift and collaborate with other leads to ensure daily operations remain aligned with organizational needs/priorities.

• Ensure customer needs are met and identify issues and areas for improvement.

• On-Call, Vacation, and Sick Coverage as needed.

• Coach and mentor team members on continuous improvements, processes, job functions and resolution skills.

• Responsible for overall site readiness and cleanliness.

• Create, manage, and maintain thorough documentation of IT assets, chain of custody, and shipments.

• Track, audit, and update data center & IT assets within Data Center Infrastructure Management (DCIM) software. 

• Monitor all data center critical facility systems: fire suppression, water infiltration, air cooling, and power. 

• Collaborate with internal and external parties to assist in critical facility system incident response.

• Facilitate communications & notifications during major incidents (critical application outages).

• Other duties as assigned 

REQUIRED SKILLS

• Physically assist in moving and racking equipment 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Excellent verbal and written communication skills 

• Ability to update asset management data as required

• On-Call, Vacation, and Sick Coverage as needed.

• Effectively utilize the ticket management system to communicate, collaborate, and execute work & projects.

• Able to Install/Uninstall/Maintain data center devices (servers, switches, storage and other hardware) 

• Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards