Customer Data Analyst

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Customer Data Analyst

The Role

As QuidelOrtho continues to grow, we are seeking a Customer Data Analyst. This position is responsible for maintaining customer information systems data in accordance with Master Data Management (MDM) policies and procedures.

This role plays a critical part in ensuring data accuracy and integrity by validating manually processed orders from emails or phone entries. The key activities include a daily review of orders processed by peers to detect duplicate efforts, fraud, or non-compliance with regulations and company policies. This involves validating purchase order numbers, invoices, proof of delivery, packing lists, and tracking information.

The Customer Data Analyst will also be responsible for collecting and validating samples for both internal and external audits, representing the customer service team during these proceedings. This position requires strong attention to detail, analytical thinking, and collaboration to ensure operational excellence and uphold QuidelOrtho's commitment to data quality and compliance.

The Responsibilities

• SAP order data ownership (including accuracy and validity) utilizing
  established controls and communications. Reviews and validates
  manually processed orders received via phone or email.  Collects all the documentation needed and initiates sign off.
• Corporate Audit support of revenue narrative.  Help coordinate audit
  sample requirements and collaborate the facilitation of
  communication/meetings with the Corporate Audit team and represent
  customer service in ongoing internal and external audits proceedings.
• Reviews and monitors customer service calls/emails against call
  recordings to ensure the highest quality service is being provided and
  escalates coaching opportunities to supervisor.
• Review, creation and updating of SOP’s/WKI’s as required and facilitate
  process improvement activities
• Responsible for creating and managing reports (ad hoc, etc.)
• May be required to work holidays, weekends and Over-time
• Perform other work-related duties as assigned

The Individual

Required:

• High School Diploma Required
• 1 - 3 years in a customer facing role or equivalent experiences.
• Strong ability to multi-task and manage competing priorities
• Skilled at handling pressure with professionalism and poise
• Proficient in Microsoft Office applications

Preferred:

• Excellent communication skills, both written and verbal.
• Strong proficiency in Microsoft Office Suite, particularly Excel.
• Ability to manage multiple tasks and prioritize effectively
• Experience in customer service or related field preferred.
• Detail-oriented with a commitment to accuracy and quality service de