Sr. Physical Safety & Security Operations Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Sr. Physical Safety and Security Operations Manager, you lead global physical security and life-safety operations to ensure a safe and resilient workplace. You build and implement the global security operations center (GSOC), incident response protocols, and employee safety programs while driving global standard alignment. By partnering with Real Estate, IT, and Legal, you mitigate threats and maintain regulatory compliance.

 

This position is an individual contributor role reporting to the Director, Physical Safety & Security.

 

 

Responsibility

• Build and lead a world class global security operations center, including incident monitoring, OSINT, alarm response, and escalation workflows

• Manage guard force vendors including contracting, SLAs, staffing plans, post orders, and performance reviews

• Own physical security technology lifecycle standards, integrations, upgrades, and roadmaps

• Drive enterprise incident management for physical security and coordinate across Crisis Management partners

• Develop workplace violence prevention, threat assessment, travel risk, and executive protection procedures

• Establish global policies, standards, and playbooks aligned to regulatory frameworks

• Support EHS programs and ensure OSHA and local compliance

• Define KPIs and produce dashboards on incidents, guard performance, and technology uptime

• Plan and manage budgets while forecasting vendor spend and capital projects

• Partner with Legal and IT Security on investigations, evidence handling, and data governance

• Support site openings and expansions by advising on physical security design requirements

• Hire, coach, and develop team members while building succession plans

• Participate in global on-call rotation and support after-hours incidents 

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree from an accredited university or college

• Minimum 12 years related experience in physical security and/or safety operations across multi‑site/global environments 

• 3+ years of people management experience leading security/safety teams

• Experience managing contract guard vendors, SLAs, and budgets

• Experience administering enterprise access control and video management systems

• Experience leading physical security incident response and post‑incident reviews

• Experience with workplace violence prevention and threat assessment programs

• Experience partnering with law enforcement agencies and industry security and safety networks 

• Experience with EHS/OSHA requirements and life‑safety codes; ability to partner with on compliance

• Experience with physical security and audit frameworks (e.g., SOC 2 physical security controls, ISO/IEC 27001 domains as applicable)

• Experience establishing metrics dashboards and operational KPIs

• Experience implementing security and safety programs in a new site/facility location

• Ability to work an on‑call rotation and respond to after‑hours incidents

Preferred

• Master’s degree in a relevant field

• Experience in a technology company

• Professional certifications such as CPP, PSP, or CISSP

• Experience building a GSOC and deploying secur