Product Operations Specialist (Reliability & Product Ops)

** This is a contract opportunity for 6 months with possibility of extension **

Our tech client is seeking an experienced Product Operations / Program Manager to support critical initiatives across Product & Regulatory Operations organization. This role will partner closely with Product, Engineering, Legal, and cross-functional stakeholders to drive operational excellence, improve product quality and reliability, and support high-visibility initiatives.

This position may focus on product execution and data-driven insights, reliability and incident management, or a combination of both depending on business needs.

What You’ll Do:

• Support execution of complex, cross-functional programs across our clients products and platforms
• Drive operational strategy for initiatives ranging from 0→1 launches to product sunsetting
• Analyze product, user, and operational data to identify trends, risks, and improvement opportunities
• Build and maintain dashboards, reports, and operational metrics to support decision-making
• Proactively identify risks, dependencies, and blockers; develop mitigation plans and drive resolution
• Partner with internal teams and external vendors to deliver high-quality operational outcomes
• Design, implement, and continuously improve processes, workflows, and operational systems
• Support reliability initiatives, including incident response, regression management, and data investigations (as applicable)

Requirements

• 8+ years of experience in program management, product operations, operations, consulting, or similar roles
• Strong experience working cross-functionally with Product, Engineering, Legal, and Operations teams
• Proven ability to manage complex programs, prioritize effectively, and operate in ambiguous environments
• Strong analytical skills with experience using data to drive insights and decisions
• Experience designing and improving operational processes and systems
• Excellent communication and stakeholder management skills

Nice to Have:

• Product Operations experience in a large-scale tech environment
• Experience supporting reliability, incident management, SEVs, regressions, or data investigations
• Vendor or partner management experience
• Experience with dashboards, data visualization, or reporting tools
• Background in consulting or operations strategy

Additional Information:

• Contract role (6 months with possibility of extension)
• High-visibility initiatives with exposure to senior stakeholders
• Scope may vary between product execution and reliability operations based on team needs

Compensation Range: $60-$70/hr

** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process. **

** This is a contract opportunity for 6 months with possibility of extension **

Benefits

• Employer contributions toward the cost of employee-only medical and dental premiums
• Vision - opt-in available
• 401k
• PTO
• Laptop
• Life Insurance, Disability Insurance, AD&D coverage
• Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available

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