Regional Growth Leader- Select & Middle Markets (West Region)- Cigna Healthcare

* Flexible Onsite Location: San Francisco, CA, Walnut Creek, CA, Glendale, CA, Irvine, CA, San Diego, CA, Seattle, WA

* Region/Territory: West Region- Alaska, California, Idaho, Montana, Nevada, Oregon, Washington

BACKGROUND:

Our mission is to improve the health, well-being and peace of mind of those we serve. We do that by making health care affordable, predictable and simple.  In an effort to deliver the differentiated value needed to compete in the marketplace, our evolved growth framework will bring our mission and strategy to life and position our company for the next era of growth.  The key pillars to achieve our goals will be: 

Grow:  we will grow our existing businesses by delivering differentiated value for the customer and clients we serve today.

Expand:  we will broaden our reach to impact more lives beyond our current footprint by entering new businesses, geographies and buyer groups.

Strengthen:  we will continue to invest in our future by enhancing key enterprise capabilities that accelerate efficiency, decision-making and innovation.

How we win in the marketplace will be by retaining, deepening and adding client and customer relationships all the while growing the value of new and existing distribution channels through segment expansion, capability development, broker engagement and successful execution of sales and retention strategies. 

OVERVIEW:

Reporting to the Senior Vice President Segment Leader, this role will function as a key member of the sales leadership team and be responsible for driving a profitable regional growth strategy in both new and existing sales channels within Region for the Select & Middle Market Segment (25 – 3,000 lives).This leader will have direct ownership of earnings and portfolio management of assigned Region, executing the overall sales strategy and implementing effective management processes needed to generate new sales and drive deeper penetration into existing accounts.

Working through and with the Market Growth Leaders and Underwriting Leaders, this position will look to maximize the local market value proposition to direct the overall expansion, sale and retention of new and existing business as well as identify key opportunities for integrated growth to expand market share.  This leadership role will be “mission driven” and instrumental building and maintaining effective (and profitable) long-term relationships with a variety of high-value external partners at the broker and client level, ensuring high levels of customer and client satisfaction are achieved across multiple books of business; as well as setting the tone for a high-performing sales.

RESPONSIBILITIES:

- Be a visible leadership presence within the Region, building and growing external relationships and partnerships.  Oversee day to day sales and portfolio earnings, ensuring there is continued focus on execution towards growth and earnings goals as well as new sales, account persistency and client satisfaction.

- Serves as a trusted member of the Segment sales leadership team, bringing diverse expertise and proficiency in the areas of sales/Enterprise leadership and strategy execution; represents the buyer group to key internal matrix partners in order to support and promote market capability development and readiness needs.

- Strong partnership and maintains productive business relations with key matrix partners such as: Underwriting, Medical Economics, Provider Relations, Health Engagement, and Data Reporting/Analytics that support sales execution and overall medical cost improvement initiatives.

- Develops and implements the strategy to expand the market position for the segment and articulates the sales focus and vision for the West Region.  Responsible for establishing sales targets in order to achieve (or exceed) all sales, relationship, financial and growth goals.

- Oversees the process of establishing customer acquisition plans that pinpoint profitable and/or potential customers (i.e., based on conversions and referrals), cross-sell opportunities and customer retention programs both at the buyer group and market level.

- Builds collaborative relationships across the Enterprise to achieve corporate, financial and market objectives while providing the very best in products and customer service; maintains strong external relationships with key broker and consulting firms in addition to key client and producers and partners across other Regions to ensure maximum value creation is achieved across the buyer group.

- Champions the development of innovative market solution and capability offerings that deliver expected sales, customer and earnings growth that aligns with the buyer g