IT SUPPORT AND JUNIOR SYSTEMS ADMINISTRATOR

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.
At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation


Summary:
The IT Support & Junior Systems Administrator is responsible for providing front-line technical support while assisting with the administration, maintenance, and security of the organization’s IT infrastructure. This role blends hands-on end-user support with foundational system administration duties across hardware, software, network, and cloud environments. This position ensures reliable operation of end-user systems and contributes to the stability, performance, and security of servers, networks, and SaaS platforms.


Essential Duties and Responsibilities:
• Provide day-to-day support for end users, including troubleshooting hardware, software, printers, and network connectivity issues
• Install, configure, and maintain desktop/laptop systems and standard business applications
• Respond to support requests and incidents using ticketing systems and support tools
• Assist users with operational questions and provide ongoing technical guidance and training
• Support phone systems and end-user communication tools
• Troubleshoot and escalate complex issues to senior IT staff when necessary
• Maintain a high level of customer service with a proactive, user-focused approach
• Assist with deployment, configuration, monitoring, and maintenance of servers, SaaS platforms, and cloud environments
• Support system security, patch management, backups, and antivirus/endpoint protection processes
• Monitor system performance and usage to ensure availability, efficiency, and reliability
• Assist with administration of virtualization platforms and cloud services (e.g., VMware, Azure)
• Implement configuration changes, updates, and new software solutions as directed
• Support network components including switches, firewalls, wireless, and VPN connectivity
• Contribute to documentation, standards, and IT policy enforcement
• Participate in system maintenance tasks and hardware lifecycle management


Non-Essential Duties and Responsibilities:
• Assist with IT onboarding and training for new employees
• Maintain documentation for systems, procedures, and troubleshooting steps

• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Required Education and Experience:
• 1–3 years of IT support and/or systems experience
• Strong knowledge of PC hardware and operating systems
• Basic understanding of IP networking concepts
• Familiarity with system security, patching, and antivirus tools
• Experience troubleshooting end-user issues in a business environment
• Strong written and verbal communication skills


Preferred Education and Experience:
• Experience with virtualization platforms (VMware)
• Exposure to cloud platforms (Azure, AWS)
• Knowledge of SaaS applications and integrations
• Familiarity with networking equipment (Cisco, Meraki, Palo Alto, etc.)
• Experience with backup solutions (e.g., Veeam)
• Relevant certifications (CompTIA A+, Network+, Microsoft, VMware) preferred


Physical Demands and Working Conditions:
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard, including lifting and carrying a laptop and other items up to 40 pounds with assistance.
• Prolonged exposure to computer screens and artificial lighting.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.