Chief of Staff, Client Service & Operations - Evernorth - Remote

POSITION SUMMARY

Providing direct support to the Client Service & Operations (CS&O) VP while coordinating across the leadership team, the CS&O Chief of Staff will play a critical role driving effectiveness and efficiency across the CS&O landscape.

Key accountabilities of this role include:

• Supporting the CS&O VP to drive critical initiatives- ensuring on-time delivery.
• Accountable to own and deliver key requests and initiatives in support of the CS&O organization. Acts as a connector within CS&O and across the enterprise to ensure an enterprise approach to solving our most critical business challenges and identifying opportunities for leverage and value creation.
• Leading/coordinating across the CS&O organization to connect management processes, key initiatives and other endeavors across CS&O.

This role is responsible for establishing and leading, cross-functional strategic project initiatives.  The successful incumbent will serve as a “force multiplier” by increasing the effectiveness and success of the CS&O Senior Leadership Team across the organization and Cigna's enterprise.  A successful candidate will be self-motivated, detail oriented, and have a willingness to adapt to strategic and tactical needs in a fast-paced, changing environment.

Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; and Scottsdale, AZ.

Role Components

• Leadership:
  • Work collaboratively with the CS&O senior leadership team and with leaders across the enterprise on all aspects of day to day execution for VP, CS&O to ensure alignment on execution against the most critical initiatives across the enterprise and measures of success.
  • Monitors information flow; sometimes acting as a gatekeeper ensuring the involvement of VP, CS&O in a project or decision-making process at the right moment.

• Management Process:  Supports CS&O management process; responsible for ongoing implementation, adherence, revisions, etc. Prepare agendas for team meetings / off-sites and facilitate governance for CS&O. Partners closely with the Executive Assistant to understand upcoming meetings and helps to pull together materials in advance of sessions. Responsible for creating the strategy and executing extended leadership team meetings, town halls, and other meeting forums across CS&O.
• Communications:  Partners very closely with Communications team on content delivery and overall communication strategy for CS&O. 
• Project Management: Strong analytical skills, project management skills and innovative thinking; problem solver.
• Attention to Detail: Much of the work generated by this individual will ultimately be shared with members of the Executive Leadership Team (ELT).  The incumbent will need to drive task completion with the highest degree of accuracy to minimize rework and chance of error.

Key Qualifications & Competencies

• Bachelor’s degree preferred; MBA preferred.
• 7+ years’ relevant program/project management experience.
• 5+ years’ experience working in a large, complex operational environment.
• Emotional Intelligence:  Demonstrated strong EQ as evidenced by the ability to understand other people, what motivates them and how to work cooperatively with them. Proven track record of resilience, empathy, strong listening skills and the ability to work through challenging business situation in a highly collaborative way to drive the right business outcomes. Possesses strong self- awareness and curiosity. 
• Communication:  Exceptional executive presence in written and verbal communications. Poise in front of large, senior audiences.
• Anticipatory:  Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan
• Business Acumen:  Strong business acumen and ability to make connections with broad experience within the Provider ecosystem. Demonstrated ability to influence across a matrixed organization and develop trusting working partnership’s with internal and external business partners.
• Drive for Results:  Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, the ability to balance the delivery of programs.
• Strategic Vision and Agility:  Ability to think strategically, anticipate future cons