Front Desk Receptionist

Company Description

Northrop Realty represents buyers and sellers of residential real estate in the Baltimore and Washington metropolitan regions with offices in Annapolis, Baltimore, Clarksville, Columbia, Ellicott City, Fallston, Frederick, Lutherville-Timonium, Phoenix and Sykesville, MD. Northrop Realty also operates coastal office locations in Bethany Beach, Fenwick Island, Lewes-Rehoboth, Millsboro and Newark, DE in addition to Oak Island and Southport, NC.

At Northrop Realty, we proudly offer a comprehensive benefits package to full-time employees after a 90-day introductory period, designed to enhance employee health and well-being. Benefits include 100% employer paid health insurance (medical, dental, and vision – Individual & Family), health coaching through NOOM, 80 hours of prorated PTO in the first year, 120 hours of PTO afterward, 11 paid holidays including one floating holiday and your birthday. We also provide two weeks of paid parental leave for new parents who have completed at least six months of service. 

In addition to an IRA retirement plan with matching contributions, we also offer supplemental benefits including life insurance, disability coverage, and accident insurance providing employees with extra peace of mind.

Job Description

Job Summary:

As Northrop Realty’s Front Desk Processor, you thrive creating first impressions. You greet everyone with a smile, whether in person or on the phone. You take pride in maintaining the appearance of the office. You act as an information center and provide administrative support to our Client Care Coordinators & Sales Agents.

Essential Functions: 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains a neat and welcoming front-desk area; ensures the front desk is always supervised.

• Answers all incoming phone calls within no more than three rings; uses warm transfers whenever possible to connect callers with the appropriate party.

• Greets anyone who walks by the front desk or hallway; notifies the correct individual when a guest/client arrives.

• Offers water/coffee/tea for any visitors that are using the lobby/conference rooms (not applicable during COVID-19); keeps the front desk cabinet stocked with beverage glasses and coffee mugs (not applicable during COVID-19).

• Schedules meetings in the office conference rooms as requested by agents or administrative staff on the Northrop Realty Gmail Calendar.

• Accepts deliveries to the office; notifies recipients of deliveries; manages sensitive and confidential mail in accordance with Northrop policies; moves large item deliveries to the side hallway or appropriate location.

• Monitors and responds to all front desk emails in a timely manner.

• Restocks all copy machines.

• Monitors office supplies (e.g., List & Buy packs, staging books, etc.); notifies Office Administrator when supplies are low.

• Cleans, sanitizes, and restocks conference rooms after meetings/settlements; sanitizes doorhandles, tables, chairs, and other commonly touched areas.

• Assists with truck reservations.

• Supports all sales agents and administrative staff with such things as, but not limited to, Manager’s checklist, New Listings, Listing Contracts & Buyer Contracts, Price Adjustments, Status Changes, Open House Requests, Showing Requests, Ordering Signs, and Coming Soon when needed.

• Updates Salesforce with new leads, new contacts, etc. 

• Lives the Northrop values.

Supervisory Responsibilities: 

• None.

Qualifications

Required Skills/Abilities: 

• Excellent people skills and interpersonal savvy.

• Excellent verbal and written communication skills. 

• Excellent organizational skills and attention to detail.

• Strong time management skills with a proven ability to multitask and meet deadlines.

• Strong initiative.

• Ability to function well in a high-paced environment.

• Ability to work flexible hours including some weekends (a non-typical Monday-Friday schedule). 

• Strong knowledge of Microsoft Office, Google Workspace, and databases; knowledge of Salesforc