Patient Services Representative

Description

Competitive salary and full benefits available; PTO, medical, dental, vision coverage and 401(k) company match.

Independence Plus is expanding in all our service areas and has an immediate opening  for a Patient Services Representative to work out of our Oak Brook, IL (DuPage County) office.

JOB DESCRIPTION

The Patient Service Representative is primarily responsible for providing excellent attention and coordination for Home Medical Equipment (HME) clients, payers, and referral sources.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES

• Provides excellent patient services
• Provides order intake via phone/fax
• Verifies insurance, Confirms orders, Provides data entry for new patients
• Completes CMN’s (list full name)
• Completes prior approvals and authorizations
• Contacts patients for re-orders
• Completes repair orders
• Maintains open communication with payers, referral sources, patients, and all administrative staff
• Ensures that all files are maintained according to IPI policies and reports all discrepancies to immediate supervisor
• Stays informed regarding changes in billing guidelines for all payer sources and share information with appropriate IPI personnel
• Researches and recommends improvements in general procedures (i.e. billing, items purchased, etc.) to streamline processes and minimize unneeded expense
• Purchasing and receiving duties, as needed
• Promotes home health, home nursing, and respiratory / HME referrals in the healthcare community
• Complies with agency, state, federal, and CHAP policies and procedures

Requirements

• Bachelor’s degree preferred or industry experience
• Experience in HME billing including insurance verification, data entry skills.
• Must exercise good working knowledge of computer applications, word processing, spreadsheet, email, and other software programs as needed for assisting in Medical Billing,
• Excellent computer skills; experience with Brightree preferred
• Familiarity with medical coding
• Demonstrates good communication and teamwork both within and outside the department

If you have any questions, contact our Recruiting Department at (800) 366-7696, Option 5, or recruiting@independenceplus.com.

For more information about the work we do, check us out on our website at www.independenceplus.com or view an explainer video about our company at https://bit.ly/2JDrqcc .

About Independence Plus: Since 1987, Independence Plus has been a  leading provider of in-home nursing, rehabilitation, and high-tech  medical equipment and supplies. We specialize in treating adult and  pediatric patients with complex medical and respiratory needs, offering  the highest quality one-on-one care (with 24/7 on-call support) so our  patients are able to live at home and lead meaningful lives. We are  headquartered in Oak Brook, Illinois and are certified by Medicare,  accredited by CHAP, and state-licensed. Our coverage area includes most  of northern Illinois, including Chicagoland and the Rockford area. We  also provide services in northwestern Indiana, southern Texas, and  southeastern Wisconsin.