DEPARTMENT OF INSURANCE AND FINANCIAL INSTITUTIONS

The Department of Insurance and Financial Institutions licenses, monitors, investigates, examines, and ensures the safety and soundness of, regulated entities. The Department also helps resolve consumer complaints against financial-services and insurance entities; takes action in response to violations of law; encourages competition, innovation, and economic development; collects taxes and assessments that support State government operations; combats auto theft and insurance fraud through public awareness campaigns, and funding for law enforcement and dedicated prosecutors.

Our mission is to help Arizonans receive the benefits and protections to which they are legally entitled by enforcing insurance and financial institution laws and by providing information and assistance and to combat vehicle theft.

Customer Service Representative II -

Appraiser Unit

*This position is a hybrid of in-office and remote work*

*Monday, Wednesday, and Friday remote*

*Tuesday and Thursday in-office *

Job Location:

100 North 15th Avenue

Phoenix, Arizona 85007  

Posting Details:

Annual Salary: $39,600 (Non - Negotiable)

Grade: 15

This position will remain open until filled  

Job Summary:

The Arizona Department of Insurance and Financial Institutions (“DIFI”) is one of the largest professional licensing agencies in Arizona. The insurance and real estate appraisal licensing section has over 350,000 individuals and businesses holding insurance professional licenses to sell insurance, adjust insurance claims and provide other types of insurance-related services and over 2,500 real estate appraiser licensees.

The DIFI insurance and appraisal licensing section reviews license and renewal applications, quickly issues and renews licenses for applicants who meet requirements set forth in Arizona law, and answers licensing-related questions.

Job Duties:

• Quickly and accurately enter license application information into DIFI’s computer system; Review license applications received online, through the mail, and in person, to make sure they contain all required information; Check information about the applicant using internal and external databases

• Correspond with applicants about deficiencies in applications, and help applicants promptly cure application deficiencies; Elevate applications when the DIFI may deny or non-renew a license; Process license and renewal approvals when applications meet all requirements and when the DIFI has no legal reason to deny a license

• Answer questions concerning license and renewal requirements in person, on the phone, and by e-mail; Assist with responding to public record requests and with certifying information about licensees; Review scanned records to make sure they are readable and correctly indexed

• Actively participate in making the DIFI better, including participating in process improvement “huddle board” meetings, sharing ideas with your supervisor and co-workers, and reflecting each day on things that went well and things that will go even better the next day

• Other duties assigned as related to the position

Knowledge, Skills & Abilities (KSAs):

Knowledge:

• Knowledge of Title 20 and Title 32 of the Arizona Revised Statutes and Title 4, Chapter 46 and Title 20, Chapter 6 of the Arizona Administrative Code and DIFI policies and procedures – extensive knowledge and understanding acquired through on-the-job training and independent study

• Knowledge of insurance terms, concepts and generally accepted or common industry practices acquired through experience in the insurance industry or by on-the-job training or independent study

• Knowledge of real estate appraisal terms, concepts and generally accepted or common industry practices acquired through experience in the appraisal industry or by on-the-job training or independent study

• Knowledge of how laws, rules, regulations, terms and concepts relate to the operations of various types of entities regulated by DIFI acquired through on-the-job training o