Group Sales Supervisor

Reports To
Vice President

Summary
Winter 5 x 8hr shifts per week.
Mid-September – Mid May.

The first 90 days of employment is a probationary period.

Position Overview
This is a full-time position, working 40 hours per week for Ski Marmot Basin. The ideal candidate should enjoy the mountain lifestyle offered in Jasper, while possessing excellent problem-solving, sales and organizational skills.
This role actively seeks new group business while handling existing bookings and managing the process from initial contact and coordination to follow up completion. Liaising with Marketing, Snow Sports School, Rentals, Guest Services & Finance, the Group Sales Supervisor will ensure the smooth flow of all events and group activities. This role will primarily manage all existing group clients while developing new group business, maximizing group sale potential for Marmot Basin.

Key Responsibilities

Group Sales Account Management / Reservations
• Answer telephones calls and email inquiries.
• Development and execution of mail, email, and phone campaigns
• Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Manage and facilitate scheduling for all group bookings, VIP customers, Lift passes, Rentals, Lessons, F & B, Transportation, Hotel distribution if required.
• When required, sell window tickets, lessons, rentals, F&B and understand discounts, promotional coupons, voucher types and the billing process for third (3rd) party companies
• Handle cash, credit/debit transactions while using a Point-of-Sale System with policies and procedures that apply
• Complete all invoicing requirements and account cross checking
• Ensuring all pricing is accurately set up on Point-of-Sale Systems (RTP ) for billing purposes


• Follow up on completed visits – customer care & building relationships
• Other duties as assigned or required.

Administrative Coordination
• Ensuring interdepartmental cohesion and coordination is maintained through producing and circulating company-wide overviews and updates
• Maintain accurate records on database; updating contact information, visit details, notes, or feedback
• Track sales and business contacts
• Seasonal Reporting and end of season evaluation
• Development and maintenance of departmental procedures, safety, and operations manuals and associated sales and customer booking forms.
• General office duties such as filing, cleaning, inventory count, etc.
Leadership
• Directly supervising Group Sales Agents (2x staff)
• Providing support and cross departmental training to other teams manning the customer service desks
• Staff training
• Attend and contribute to weekly Revenue Management meetings, Department Head Meetings, Food and Beverage meetings, Sales and Marketing Meetings as well as Mountain Operations and Events meetings
• Conduct weekly sales center meetings for all departments (group sales, snow school, and rentals) and conduct weekly group sales team meetings
• Oversee the communication of all events and projected and budgeted visits to all departments on weekly basis
• Team leadership, guidance and performance management as well as staff scheduling with Dayforce HCM (Ceridian)
• Streamlining procedures and policies through-out departments and ensuring proper documentation is in place
• Attend and contribute to weekly Revenue Management meetings, Department Head Meetings, Food and Beverage meetings as well as Mountain Operations and Events meetings

Special Events

Assist the Special Events Supervisor with administration of the following:
• Coordination of Alpine Races and Training
• Ensure invoices and coaching tickets are prepared
• Support Event Management
◦ Event idea > Implementation > Event Details > Website/Social Content > Mountain Logistics
• Coordination of Film Shoots
◦ Certificates of Insurance?
◦ Parks Permission Letters?
• Waiver creation and retrieval


Community Relations / Outreach
• Facilitate Familiarization (FAM) trips – Tour operators, Media, Influencers
• Ability to assist Marketing in tradeshow and teacher convention attendance?

Key Strengths and Qualifications
• Business/Tourism related diploma or equivalent experience
• Strong project management skills and the ability to manage several projects and deadlines at once
• Fluent in English with excellent communication skills – verbal and written
• Strong customer service, sales and negotiation skills
• Must be able to develop and maintain relationships via telephone, email and in person
• Ability to d