Credit Assistant/Representative - (Bolingbrook, IL) Onsite

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Company Overview 

S&S Activewear is the leading wholesaler to the imprintable apparel and uniform market in the United States and Canada. Since 1988, we’ve provided high-quality, imprintable apparel to our broad wholesale customer base. We offer high-quality apparel that allows your customers to express their creativity through wearable art through concert merchandise, school & team apparel, marathons and fun runs company stores, theme park gift shops and everyone in between!

Today, we offer the most extensive and accessible collection of fashion-forward styles around. And we get you the goods fast. We operate eight nationwide distribution centers—that’s 4 million square feet of efficient warehouse space—and uniquely offer the largest one & two-day distribution footprint in the industry, with its products reaching 99% of the U.S., Canada, and Puerto Rico within two days and 44 states in just one day.

We offer more than 100 brands, including Adidas, Champion, Columbia, Dickies, Fruit of the Loom, Gildan, Oakley, Richardson, Tommy Hilfiger, etc. 

We have grown from a successful midwestern t-shirt and fleece distributor into an industry leader with approximately $2.5 billion in annual sales. In March 2021, Clayton, Dubilier & Rice (“CD&R”) acquired S&S Activewear. CD&R believed S&S to be a leading distribution platform with sustainable competitive advantage following significant strategic investments in its geographic reach, people, and technology.

About Clayton, Dubilier & Rice

Clayton, Dubilier & Rice (CD&R) is all about investing with a purpose. They're a private investment firm that really focuses on turning companies into stronger, more profitable versions of themselves. From the beginning they have overseen the investment of over $35 billion across 100 different companies, and those deals add up to a total value of more than $150 billion. The CD&R firm has offices in both New York and London.

Job Description:

Seeking dependable and personable individual to join our team as Credit Assistant/Credit Representative. The successful candidate will be responsible for working closely with customers, sales, and credit team members daily to assist in analyzing and review pending sale orders and initiate calls to customers with past due balances.  Provide customer service on behalf of the credit department to maintain credit limits and address aging invoices. Additional support for departmental activities may be required as requested.  

Schedule 

Monday - Friday 9AM-530PM, Full-Time, Non-Exempt 

Location - Bolingbrook, IL - ONSITE 

Duties & Responsibilities: 

• Analyze and review pending sale orders to determine if order should ship based on account status.
• Monitor and maintain assigned accounts including customer calls, account adjustments, customer refunds, small balance write offs and customer reconciliation. 
• Evaluate and assess incoming credit references and credit applications.
• Provide customer service on behalf of the department to maintain credit limits and address aging invoices.
• Process and analyze customer returns and credits.
• Communicate & follow up effectively with customers on a timely basis.  
• Enlist the support of sales and senior management when necessary to resolve issues.
• Establish and maintain effective and professional working relationships with internal and external customers. 
• Participate in team meetings.
• Perform other departmental duties as needed.

Requirements:

• Knowledge of Credit & Collections procedures a plus.
• Ability to work in a fast-paced goal-oriented department.
• Effective “team player”.
• Experienced problem-solver with a hands-on, solutions minded approach. 
• Ability to work well under pressure with a sense of urgency.
• Detail-oriented with excellent organizational and time management skills.
• Strong interpersonal, written, and oral communication skills.
• Proficient with MS Office Excel, Word, Outlook, and Teams

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. 

Working Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fa