Mission Critical Engineer - Extended Warehouse Management (EWM)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

This is a hybrid role based out of SAP Newtown Square office, working in-office with the team 3 days per week. 

 

What you'll do

 

As part of the SAP Mission Control Center, Back Office resolves critical customer situations which have or might have an impact on customers' or SAP's business. 

 

Back Office takes ownership of a critical customer situations and drives the technical resolution. The team is comprised of senior experts across various technical and application areas, working as Mission Critical Engineer. 

 

Expectations and Tasks

 

• Troubleshoot applications in ABAP platform independent of underlying functional area. 
• Ability to work in a team environment, understand and be responsive to project and customer needs.
• Ability to adapt and function effectively in a fast-paced, changing environment while working under deadlines.
• A record of taking initiative (self-starter), driving results and accepting increasing levels of responsibility.
• Must be able to problem solver, learn quickly and apply knowledge effectively.

 

What you bring

 

• Education in an accredited university with a Bachelor’s or Master’s degree in: Mathematics, Nature Science, Engineering, Computer Science.
• Solid understanding of computer science fundamentals – Database, Operating System, Computer Networks and any programming language
• Well versed with Warehouse functional processes
• Well versed with ABAP
• Good understanding of one of  SAP Logistics and Embedded Warehouse Management.
• Well versed with Netweaver Basis – focus on system performance and stability.
• Must be able to work as a team player yet have the ability to work independently.
• Analytical, results-driven and have a solution-oriented approach.
• Possess exceptional interpersonal and communication skills including verbal, written presentation and listening
• Considered plus:
  • Good understanding of performance analysis tools – ST12, ST03, STAD, etc.
  • Good understanding of IDOCS, RFCs, web services.
  • CAP / RAP knowledge.

 

Meet the team

 

SAP Mission Control Center (MCC) delivers best-in-class customer experience along our post- sales customer journey by ensuring customers can trust SAP to resolve critical situations swiftly and professionally while also looping back to development for better problem solving and product improvement. 

 

We accelerate product innovation and adoption for our customers, and deliver an exceptional customer experience: 

• Protect: Resolve business critical customer situations to return to flawless execution of their business as fast as possible. 
• Prevent: Speed up product adoption to continuously improve customer experience. 
• Accelerate: Orchestrate end-to-end integration to reduce complexity and ensure customer success.

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assist