Event Security Captain (Part-Time)
Atlanta HawksAbout the role
Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.
Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.
The Event Security Captain (Security Supervisor) serves as a critical leadership link between the Security Management Team and frontline staff. You are responsible for supervising security officers, ensuring the safety of guests and assets, and maintaining the highest standards of service and operational excellence during events at State Farm Arena.
Key Responsibilities:
Staff Supervision & Leadership (40%)
• Deploy staff for events, assigning appropriate shifts, breaks, and necessary equipment.
• Provide leadership, guidance, and mentorship to all Security employees, serving as a coach to the team.
• Exhibit leadership qualities that motivate staff and lead by example, accepting responsibility for the conduct of the assigned team.
• Train staff in basic guest service and security skills to ensure consistent performance.
Event Security Operations & Compliance (35%)
• Uphold the Security Department’s Prime Directives to protect the safety of guests, employees, and assets.
• Ensure strict enforcement and compliance with the venue’s Event Policies at all times.
• Actively monitor staff interactions with guests, clients, artists, and athletes to ensure a safe and comfortable experience.
• Represent State Farm Arena and the Security Department in an exemplary manner.
Escalation & Incident Management (15%)
• Resolve escalated security situations, providing appropriate warnings and completing ejections or arrests if warranted.
• Serve as the primary escalation point for guest complaints and operational issues.
• Appropriately document all major and minor incidents with accuracy and detail.
• Apply logical thinking to complex problems to successfully perform and direct varied tasks.
Performance Management & Reporting (10%)
• Provide timely, appropriate feedback to staff on performance, including both positive reinforcement and corrective action.
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