Spa Receptionist

Overview

Red Mountain Resort, located in the breathtaking red rock landscapes of Southern Utah, is a premier wellness and adventure retreat, offering luxurious spa treatments, holistic wellness programs, and rejuvenating experiences. The Sagestone Spa provides an inviting and tranquil atmosphere where guests can unwind and indulge in world-class treatments.

 

Job Summary:

The Spa Receptionist at Red Mountain Resort is responsible for welcoming guests, managing reservations, and ensuring a seamless spa experience. Reporting to the Spa Manager, this role provides exceptional customer service, maintains smooth front desk operations, and supports daily spa administration. The Spa Receptionist plays a key role in creating a warm and welcoming environment that enhances each guest’s relaxation and rejuvenation journey.

 

Job Specifications:

Onsite: Red Mountain Resort – Sagestone Spa

Shift & Schedule Availability: Year-Round / Full-Time

Pay Rate: $15 - $16/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Why Join Us:

• Competitive Pay and Benefits: Comprehensive health insurance, retirement plans, employee dining room, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Luxury Wellness Environment: Work in a serene spa setting, delivering a relaxing and personalized guest experience.
• Career Growth: Opportunities for advancement in spa administration, guest services, and wellness hospitality.

Responsibilities

· Greet and welcome guests, providing a warm and professional first impression.

· Manage spa reservations, scheduling appointments for massages, facials, and other wellness treatments.

· Maintain accurate guest records and update profiles with preferences and special requests.

· Answer phone calls, emails, and guest inquiries in a timely and professional manner.

· Process guest check-ins and check-outs, handling payments and confirming service details.

· Provide information on spa services, pricing, and promotions, guiding guests toward the best experiences for their needs.

· Assist in retail sales of spa products, educating guests on skincare and wellness items.

· Ensure the spa front desk and lobby areas are clean, stocked, and welcoming.

· Coordinate with spa therapists and providers to ensure smooth appointment flow.

· Uphold privacy and confidentiality standards for all spa guests.

· Support special spa events and wellness programs, assisting with setup and guest coordination.

Qualifications

· Minimum of 1 year of experience in a front desk, customer service, or hospitality role, preferably in a spa or wellness environment.

· Strong communication and organizational skills with a guest-first mindset.

· Experience with spa booking systems, POS software, and scheduling platforms preferred.

· Ability to multi-task and handle high-volume appointment scheduling efficiently.

· Knowledge of spa treatments, wellness services, and luxury hospitality standards is a plus.

· Ability to work flexible hours, including weekends and holidays, based on spa operations.

· Professional demeanor, appearance, and ability to maintain a calming presence.#redmountainresort