Senior Telecommunications Engineer

*******************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE TRIAL COURT EMPLOYMENT PAGE LINKED BELOW.

https://trialcourtjobs.mass.gov/jobs/a11f669e-005e-40d5-84a2-e679eb11f673

MISSION STATEMENT OF THE MASSACHUSETTS TRIAL COURT:

The Trial Court is committed to:

• fair and impartial administration of justice;
• protection of constitutional and statutory rights and liberties;
• equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
• efficient, effective, and accountable resolution of disputes;
• prompt and courteous service to the public by committed and dedicated professionals
utilizing best practices in a manner that inspires public trust and confidence.

MISSION STATEMENT OF THE INFORMATION TECHNOLOGY DEPARTMENT:

Enhance access to justice through the effective use of technology. Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity, and continuous improvement.

ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/judicial-information-services-department

Notes: This position is designated as Management and is covered by the Personnel Policies and Procedures Manual. You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps.

First consideration will be given to those applicants that apply within the first 14 days.

POSITION SUMMARY

The Senior Telecommunications Engineer is responsible for the stability, maintenance and upgrading of all telecommunications products and services, future telecommunications planning, procurement of telecommunications goods and services, participating in or overseeing the installation and/or upkeep of telephone systems or applications telecommunications supports, as well as providing technical assistance and advice to all Trial Court Divisions and Offices in regard to all things telecom.

The Senior Telecommunications Engineer will have a strong working knowledge of and experience with the telephony systems they will manage. This includes advanced knowledge and troubleshooting experience in enterprise telephony solutions, including but not limited to Avaya Aura 10.x Communications Manager (on-premise solution), Mutare Voice (Cloud Voicemail) and Consensus eFAX, among other systems and applications. Additionally, supporting remote workers, SIP trunking/porting, ARS, AAR, routing, dial plans and other Avaya hardware and software (such as SBC, ACD, CDR, SIP, Cloud, licensing, firmware, storage, and backup) is essential.

The successful candidate will enjoy having hands on technical responsibilities as well as the ability to lead and collaborate with technical resources, vendors as well as end users to troubleshoot issues and implement new technologies.

The person in this position will mentor and train Telecom personnel performing tasks related to all aspects of the physical infrastructure as it relates to the telecommunications footprint within the approximately 98 Trial Court locations across Massachusetts.

Supervision Received: The Senior Telecommunications Engineer reports to the Telecommunications Manager or his/her designee and receives direction in performing duties in accordance with established policies and guidelines.

SUPERVISION RECEIVED: The Help Desk Team Leader reports to the Manager of User Support; receiving general direction in performing duties in accordance with established guidelines.

MAJOR DUTIES

• • Manages tasks, trains and mentors Telecommunications Technici