Field Engineer - Integrations

Ambient.ai is a unified, AI-powered physical security platform that helps enterprise organizations reduce risk, improve security operation efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies and multiple Fortune 500 organizations across various industries leverage Ambient.ai to unify their security infrastructure and significantly enhance their security posture.

The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to monitor and detect threats continuously in real-time. Ambient.ai does this while simultaneously decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats. With Ambient.ai, companies can do more with less and prevent security incidents before they happen.

We were founded in 2017 by Shikhar Shrestha and Vikesh Khanna, experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), Allegion Ventures, SV Angel, Y Combinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil.

Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100 Rising Stars 2020, we are turning the impossible into the inevitable. We always seek passionate people who enjoy solving the most challenging problems with cutting-edge AI/ML.

Position Overview
We are seeking a hands-on, technically adept Field Engineer with strong experience in API-driven PACS application integrations and troubleshooting complex enterprise integrations. This role is ideal for someone who thrives in customer-facing situations, excels in debugging real-world interoperability issues, and can lead deep-dive technical troubleshooting sessions.

While direct experience with Physical Access Control Systems (PACS) is highly desirable, it is not required, as long as you bring a solid background in system integrations, troubleshooting, API workflows, and database interaction.  You will play a key role in ensuring smooth and reliable integration between PACS platforms and Ambient’s platform for our customers.

The impact you’ll make:

• Lead customer engagements to troubleshoot, analyze, and resolve complex integration issues

• Configure and validate system integrations across APIs, middleware, and direct database connections

• Proactively investigate and document integration challenges, building a deep understanding of third-party system behaviors and common failure points

• Use tools such as Postman, Wireshark, and log analyzers to debug REST/SOAP APIs, webhooks, and database queries

• Work cross-functionally with developers, solution engineers, and support teams to enhance integration workflows and customer documentation

• Build a compatibility interoperability matrix across vendor platforms, versions, and system configurations

• Create technical documentation, integration best practices, and internal knowledge bases to broaden capability across the company and customer base

What Success Looks Like:

• Rapid resolution of customer integration issues

• Reduced support escalations through improved diagnostics and best practices

• Improved customer satisfaction and system uptime due to stable, well-documented integrations

• Contribution to internal knowledge and training assets for repeatable integrations

The amazing skills you’ll bring to Ambient.ai:

• Strong hands-on experience with system integration and enterprise application interoperability

• Proven ability to troubleshoot REST/SOAP APIs, analyze payloads, and debug authentication flows

• Familiarity with SQL databases, stored procedures, and query optimization

• Comfort working with tools like Postman, Wireshark, browser dev tools, and log analysis platforms.

• Comfortable installing, configuring, and simulating integration environments

• Working knowledge of both Linux and Windows administration, including basic command-line usage for troubleshooting and integration-related tasks

• Effective communicator who can lead technical discussions with customers and internal stakeholders

• Self-starter with a bias toward a