Director Supply Chain Operations

Job Title

Director Supply Chain Operations

Position Overview

• Shaw Industries is hiring a Director of Supply Chain Operations for our Chicago, Illinois area. We are seeking a dynamic and visionary Executive Supply Chain leader that will enable sales success in a geographical region. This leader will reside in geography with an office in the main logistics hub and work daily with the local Business Unit (BU) General Manager/Divisional Vice President (DVP) to develop and act on supply chain strategies. The ideal candidates will possess an entrepreneurial spirit, foster innovative partnerships, prioritize customer centricity, excel in supply chain management, ensure cost efficiency, and maintain an employee-centric approach. This role will collaborate at the same level with Residential, Commercial, and Turf BU leaders in the respective geography.

  Scope of Responsibilities

  The Supply Chain Leader will oversee and optimize supply chain operations for the North region, focusing on strategic planning, execution, and continuous improvement to meet business objectives across all business units. This role requires understanding customer needs, analyzing competitive positions, and collaborating with BU leadership to develop effective strategies. Reporting to the VP of Customer Fulfillment and working closely with the General Manager/DVP, the leader will coordinate with logistics, procurement, planning, manufacturing, and customer service teams to ensure efficient operations and exceptional customer satisfaction. Based in Chicago, Illinois, this role manages 7 direct reports in regional distribution centers (RDC) located in Elgin – IL, Fairfield – OH, Elkhart – IN, Belleville – MI, Lenexa – KS, Eagan, MN, and Wentzville – MO. There will be approximately 30% travel to RDC, customer locations, and for company meetings.

  Key Responsibilities of the Supply Chain Leader

  • Strategic Alignment: Develop and implement customer fulfillment strategies aligned with the company’s and region’s business goals.
  • Conflict Resolution: Resolve service, cost, or quality conflicts across business units, escalating when necessary.
  • Leadership and Collaboration: Represent the Customer Fulfillment group in GM/DVP staff meetings, owning outcomes related to inventory, logistics, RDC operations, freight, and service levels.
  • Team Development: Lead regional supply chain teams, fostering innovation, collaboration, and professional growth while applying the ShawWay and Performance Experience principles.
  • Performance Optimization: Monitor and improve supply chain metrics (service levels, inventory, financials, safety, environment) and drive continuous improvement initiatives.
  • Inventory Management: Collaborate with S&OP teams to deploy inventory at regional hubs and RDCs, ensuring service level goals and inventory health guidelines are met. Shape inventory supply plans to include safety buffers as needed.
  • Market Competitiveness: Analyze competitors’ strategies and propose actions to strengthen Shaw’s local competitive position, tailoring approaches for each business unit.
  • Customer and Partner Engagement: Build strong relationships with regional customers and participate in customer visits at least twice a month. Collaborate with Corporate Logistics and Transportation COE to implement best practices and maintain alignment across regions.
  • SLA Development: Create, adjust, and manage Service Level Agreements with GM and ISC partners, providing regular reporting and updates.
  • RDC Operations and Real Estate: Oversee RDC showrooms and manage real estate, rental, lease, and 3PL relationships to support regional sales and financial goals.
  • Compliance and Communication: Ensure adherence to regulations and policies while maintaining clear communication of strategies, metrics, and project updates.
  • Talent Development: Attract, coach, and mentor talent, enabling advancement opportunities and supporting succession planning.

  This role emphasizes strategic planning, operational excellence, and fostering a culture of continuous improvement and collaboration.

  Qualifications

  • Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or a related field; MBA or advanced degree preferred.
  • 10+ years of supply chain or business management experience, including 5+ years in leadership.
  • Proven ability to develop and execute effective supply chain strategies.
  • Deep knowledge of supply chain principles, including procurement, logistics, inventory management, and