Customer Service Assistant

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Overview:
We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and ensure a positive client experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in person

• Assist in resolving questions and service concerns

• Provide accurate product or service information

• Maintain records of customer interactions

• Support team service goals

Qualifications

• Strong interpersonal and communication skills

• Problem-solving mindset

• Professional and positive attitude

• Organized and detail-oriented

• Entry-level candidates welcome (training provided)

Additional Information

• Competitive annual salary ($44,000 – $48,000)

• Clear growth opportunities and internal advancement pathways

• Ongoing training and professional development

• Supportive and performance-focused team culture

• Opportunity to develop transferable marketing and leadership skills

• Stable full-time position with structured career progression