IT Technician

This role focuses on delivering high-quality end-user device support within a large healthcare enterprise, with a strong emphasis on Mac environments and endpoint refresh initiatives. You will deploy, image, configure, migrate, and troubleshoot Apple Mac and Windows devices while contributing to large-scale technology refresh projects. The position requires extensive hands-on Mac support experience, familiarity with JAMF and Workspace ONE (AirWatch), and the ability to provide exceptional, white-glove support to a diverse user base.

• Deploy, image, configure, and support Apple Mac devices in a large enterprise environment.
• Utilise JAMF and Workspace ONE (AirWatch) to enrol, configure, secure, manage, and support endpoint devices.
• Perform device refresh activities including equipment replacements, workstation swaps, migrations, data transfers, and user onboarding.
• Troubleshoot hardware, software, operating system, application, and network connectivity issues across Mac and Windows platforms.
• Support both macOS and Windows 10/11 environments, ensuring stable and secure operation.
• Configure user accounts, permissions, and access using Active Directory and related technologies.
• Install, configure, and support monitors, docking stations, printers, scanners, and other peripherals.
• Coordinate and execute large-scale refresh projects while maintaining deployment schedules and project milestones.
• Stage, inventory, track, deploy, recover, and document technology assets throughout the device lifecycle.
• Maintain accurate asset management records and inventory documentation.
• Create and maintain technical documentation, deployment procedures, knowledge base articles, and project updates.
• Provide exceptional white-glove support to clinicians, administrators, and office staff during device migrations and upgrades.
• Work within ticketing systems to document incidents, service requests, refresh activities, and resolutions.
• Perform workstation setup, cable management, and office technology installations.
• Escalate complex technical issues when appropriate and collaborate with engineering and infrastructure teams.
• Ensure endpoint compliance with organisational security and technology standards.

• Strong enterprise-level Mac support experience, including macOS deployment, configuration, troubleshooting, and hardware support.
• Experience working with JAMF and/or Workspace ONE (AirWatch) for device enrolment, software deployment, policy management, configuration profiles, and endpoint administration.
• Hands-on experience performing imaging, provisioning, deployment, migration, and refresh activities for large groups of users.
• Proficiency supporting Windows 10/11 and Microsoft Office applications.
• Experience working with Active Directory and Microsoft 365 environments.
• Strong hardware diagnostic and troubleshooting skills across desktops, laptops, and peripherals.
• Experience tracking technology assets and maintaining deployment and inventory documentation.
• Excellent communication, organisational, and customer service skills, with the ability to deliver white-glove support.
• Ability to manage multiple priorities while meeting project deadlines in a fast-paced environment.
• 3+ years of enterprise desktop support experience.

• Familiarity with imaging tools and endpoint deployment processes.
• Experience with device lifecycle management in an enterprise setting.
• Comfort working with ticketing systems for incident and request management.
• Ability to collaborate effectively with engineering and infrastructure teams.
• Competence using productivity tools such as Microsoft Excel for documentation and tracking.
• Strong attention to detail when creating technical documentation and knowledge base articles.

You will support a major healthcare organisation on a high-impact endpoint modernisation initiative, directly enabling healthcare professionals to deliver excellent patient care through reliable technology. This position offers substantial hands-on exposure to enterprise Mac environments, JAMF, Workspace ONE, and modern endpoint management practices, providing a strong platform for technical growth and career development. You will work in a dynamic, fast-paced setting where your contributions to large-scale refresh projects are visible and valued.

This role is based 100% onsite in New York City, working Monday to Friday on a day shift schedule. The position offers a 35-hour work week with flexibility a