Guest Experience Agent (Front Desk)

$23/hr.

What will you be doing

• Check guests in and out, while providing a welcome and acknowledging all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost savings.
• Stand, sit, or walk for an extended period or an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those that are not performed often.

What we are looking for

• High work ethic and self-initiative
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact the appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve the guest's call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• May be required to work varying schedules to include nights, weekends, and holidays