Implementation Director (B2B/ B2B2C)

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat. 

Job Description

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary, and Business Unit  of Allstate since 2019. We are committed to making digital life easier, safer, and more rewarding by offering innovative protection against digital fraud, so members can live confidently online.

3000+ employers partner with AIP to provide their employees (via voluntary benefits) a safe and secure digital life

Essential Functions:

• Develop and implement project plans for the onboarding of new clients/ group accounts

• Serve as the clients’ primary point of contact and subject matter expert for the operational and technological components of integration

• Demonstrate superior follow-through, assimilate information quickly, and communicate comfortably with their account contacts at all levels of management within an organization.

• Follow  up with clients, demonstrate  ability to multi-task and manage conflicting priorities without impacting deadlines, plan and execute with minimal supervision, strong work ethic, exceptional integrity

• Utilize tracking mechanisms to deliver status updates to senior leaders

• Utilize pipeline management software to gather information on sales opportunities and marketing requests

• Work cross-functionally with internal partners to meet client demands

• Take part in regular activities that include navigating and troubleshooting through multiple internal systems, follow-up communication, and escalation resolution.

• Tackle new assignments and wear multiple hats, advocating on behalf of partners and Allstate Identity Protection simultaneously

• Interact with a wide variety of behavioral and personality styles effectively and make all feel comfortable

Required Education, Skills and Experiences

• High School Diploma/ GED

• Minimum of two years’ experience in project management or client implementation or operations management

• Experience with CRM such as Salesforce or similar

• Solid knowledge of process automation, including creating .csv and .txt files

• Basic understanding of PGP encryption and SFTP

• Intermediate to advanced skills with MS Office, Outlook, Excel, PowerPoint, Word

• Communication Skills: Excellent written, spoken, listening, and critical analysis skills

• Presentation Skills: Via web, phone and in person

• Self-Starter: Strong problem resolution skills

• A wide degree of creativity and latitude

Preferred Education, Skills and Experiences

• Bachelor’s Degree

• 4+ years of experience in project management, client implementation, or operations

• Prior experience in employee benefits /Voluntary benefits/affinity marketing industry or similar  field

• Prior experience implementing projects  in B2B2C space

AIP2024

Note: The AIP base salary offered is between $90 and $100K with additional annual performance bonus of up to 10% of base salary (please ignore the compensation range shared below as it encompasses related Allstate job families)

Benefits (partial list) : $80/ month connectivity stipend, up to 20 days per year PTO, 9 national holidays, medical/dental/vision with HRA/FSAs, and other perks. Please visit www.allstategoodlife.com to review specific benefits information. AIP employees partake in our parent company Allstate US benefits effective Jan 1st, 2025

Skills

Compensation

Compensation offered for this role is $66,800.00 - 120,650.00 annually and is based on experience and qualifications.

At Allstate Identity Protection, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.