Head of Account Management, Advertising

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the team

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku’s partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. 

 

About the role

The Head of Account Management, Advertising, is a pivotal leadership role responsible for overseeing and directing the strategic account management function for our largest Holding Companies and Agency Account Management Teams. This role is crucial in maintaining and expanding our client relationships, ensuring the delivery of exceptional advertising deals, and driving the overall growth of the organization. The ideal candidate will have extensive experience in running a large organization, deep understanding of Agency dynamics for TV & Digital advertising and proven expertise in working with Sales Leaders.  

For New York Only - The estimated annual salary for this position is between $289,000-$343,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. 

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. 

 

What you’ll be doing

Leadership & Strategy: 

• Lead and mentor a high-performing team of account managers, fostering a culture of excellence, innovation, and continuous improvement. 
• Develop and implement strategic account management plans to drive client satisfaction, retention, and revenue growth. 
• Collaborate with senior leadership to align account management strategies with overall business objectives. 

Client Relationship Management: 

• Serve as the contact for key clients, building and maintaining strong, long-term relationships. 
• Oversee the delivery of tailored advertising solutions that meet client objectives and exceed expectations. 
• Conduct regular business reviews with clients to assess performance, identify opportunities, and address any issues. 
• Utilize deep knowledge of programmatic advertising to guide the development and execution of advanced ad strategies as the CTV industry shifts to 3P DSPs 
• Stay abreast of industry trends, emerging technologies, and best practices to ensure Roku remains at the forefront of programmatic innovation. 
• Collaborate with internal teams to leverage data and technology for optimized campaign performance.

Operational Excellence: 

• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards. 
• Implement performance metrics and reporting systems to monitor and improve team and campaign performance. 
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency. 

Leadership & Sales Partnerships:  

• Provide strategic leadership to the account management team, fostering a high-performance culture and ensuring alignment with company revenue and client retention goals. 
• Partner closely with sales leadership to drive cross-functional collaboration, support upsell and renewal strategies, and ensure seamless handoff and lifecycle management of key accounts. 
• Serve as a senior stakeholder in enterprise client relationships, offering executive oversight while empowering account managers to deliver value, deepen engagement, and exceed growth targets. 
   

We’re excited if you have

• Bachelor's degree in Marketing, Advertising, Business, or