Restaurant Director of Field Leadership & Partnerships (Hybrid, WA)

Job Description

NOTE:   This position is offered as a hybrid role in the Seattle, WA area.  You must be willing to work in office at the Nordstrom Seattle office a minimum of 3 days/week to be considered for this position.

As the Restaurant Director, Field Leadership & Partnerships, you'll lead the Nordstrom Field Restaurant and Specialty Coffee Bar Team in all activities that enable achievement of the Restaurant Division priorities and business outcomes.  You will partner with  Boka Restaurant Group (BRG) - our guest experience partner, and you will collaborate on the creation and execution of the Nordstrom Restaurant Division Operations Strategy and serve as the primary partner at Nordstrom for the Boka Restaurant Group (BRG) Field Operators. This role coaches, recruits, holds accountable, and mentors current and future leaders.

A day in the life… 

• Lead F&B Operations by working cross-functionally with both internal and external partners including BRG;  serve as primary field leader directly managing Nordstrom Area F&B Leaders;  lead the partnership with  BRG field leaders and partner closely with Nordstrom Director of Coffee and Beverage Programs and BRG to support development of coffee bar and bar strategies and implementations.
• Work collaboratively with BRG for creation and implementation of major JWN Programs (i.e., Culinary, Beverage Programs, Internal JWN asks, Concept Development, Brand Partnerships and Pop-ups)
• Develop team of leaders  to support strong talent within the organization
• Leverage deep understanding of the Food, Beverage, and Specialty Coffee industry to stay current on trends and effectively implement and maintain organization-wide change management
• Apply a strong understanding of food and beverage operations, recruiting and supply chain
• Direct and interact collaboratively through effective communication with all internal and external customers and business partners and ensure key stakeholders are in the loop and have alignment where necessary 
• Work closely with VP of Restaurants and Finance on creation of all financial budgets and metrics
• Close alignment with BRG and Nordstrom cross functional teams on all store design projects and planning during new store and remodel work, and collaborate with Marketing and Social teams within the company to meet goals of both the Restaurant Division and JWN
• Review, analyze and create business plan around weekly, monthly, and yearly results
• Ensure team of Area Leaders are meeting steps of service on all customer interactions resulting in a service experience that lives up to Nordstrom’s customer expectations and coach team on performance gaps and career development opportunities
• Work closely with team and BRG on appropriate staffing resources and levels
• Ensure compliance of all regulatory systems including hiring, tipping, and applicable liquor laws
• Manage the team to meet all food safety service and production expectations and  ensure all JWN systems (i.e., SS&P are being followed and the teams attend the appropriate training.

You own this if you have… 

• 10+ years’ experience leading in a senior level leadership position within food and beverage industry
• Skills as a coach --  adept at leading through ambiguity and complex partnerships, and experience leading and managing a remote national team
• Expertise in problem solving, and ability to work collaboratively across business to find solutions and influence across all levels at Nordstrom
• Ability to model superior communication skills, flexing to communicate effectively at all levels internally at Nordstrom as well as externally
• Ability and willingness to travel extensively (50% - 75%)
• Deep experience and expertise within the food and beverage industry, (including specialty coffee) managing multiple concepts, locations, and brand partnerships on an international scale
• Experience and skill in Microsoft office suite -- with the ability to quickly learn new technology systems

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Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their fam