Director, Technical Writing

About Us:
Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.
With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a “Cool Vendor”, Fortanix is revolutionizing cyber security.
Join the revolution!
Why work with us?
We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.
In tackling the hardest problems, we believe that working together will produce better solutions.

Requirements

Responsibilities

• Define and lead the vision for world-class user education and assistance within the world’s most advanced and usable data encryption platform.
• Partner closely with user experience, product management, and engineering to define the tools, process and innovations for the technical writing team.
• Extend the value proposition for users from traditional help to interstitial video, AI chatbots and other innovations.
• Hold the quality bar for usability and clarity as the top leader in the company focused on ensuring all users can understand concepts, and achieve their outcomes with the product.
• Mentor and lead a small but growing team of technical writers to develop in their profession and achieve their maximum impact, as individuals and as a team.
• Meet with and learn from customers directly concerning their joys and wishes for enhancements, across developer, administrator, auditor and knowledge worker personas.
• Partner with user research to form the research agenda, and intake learnings into the product development lifecycle.
• Empower and enable internal roles, and seek feedback and contributions from the likes of Sales Engineering, Technical Support and Customer Success, and DevOps
• Requirements• 10+ years of technical writing experience with ability to lead and build great teams
  • Should be able to create “big picture” strategy, along with the ability to provide detailed specific guidance to the team and enable them to execute more effectively and deliver products on time
  • Strong customer focus and a deep commitment to delivering products that create customer value and delightful experiences
  • Bachelor’s degree in Technical Writing, Computer Science, Engineering, Mathematics or a related field is a plus . Advanced degrees preferred, but not necessary.
  • Strong technical aptitude with excellent visual and verbal communication skills. Quick learner
  • Experience with cloud native applications and technologies is a bonus
  • Experience selecting, and implementing editing and publishing tools• Self-motivated and detail-oriented, with a strong work ethic.
  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done, and be a great example for others

Benefits

What we offer:

• We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing.
• Unlimited PTO (it’s between you and your work!)
• Friendly culture that brings the best out of everybody
• 401k (no matching)

Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!